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Forum Home > Help Center > Not reveived my order yet

  • Meagan

  • Tomtop Rep

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Meagan Tomtop Rep

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#1671
  • Posted a month ago

Posted a month ago 2025-01-14#1671

Quote :Posted 16 minutes ago

I wanted to know if it was possible to cancel order no. BN25A02T2013-U8WNKZ

Because I made a mistake when ordering, I will make a new correct order once this one is cancelled.

Dear Votary,

We have canceled your order and applied for a refund to your payment account.

Please allow 1-3 business days for the refund to reflect in your payment account.

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  • thibault

  • junior member

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thibault junior member

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#1672
  • Posted a month ago

Posted a month ago 2025-01-21#1672

Where is my order BA25A13G5247-KBWCZL ? 

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  • Meagan

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Meagan Tomtop Rep

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#1673
  • Posted a month ago

Posted a month ago 2025-01-21#1673

Quote :Posted 4 minutes ago

Where is my order BA25A13G5247-KBWCZL ? 

Dear thibault,

Please check updates via this link: https://t.17track.net/en#nums=YDH1009072257AZ

Here is the latest tracking information:

2025-01-20 13:54 First parcel scan along Poste Italiane’s logistic network

If everything goes well, you will receive the item soon .

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  • andromaliuz

  • junior member

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andromaliuz junior member

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#1674
  • Posted 16 days ago

Posted 16 days ago 2025-02-06#1674

The tracking link does not work , can you check it for my order ? 

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  • Meagan

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Meagan Tomtop Rep

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#1675
  • Posted 16 days ago

Posted 16 days ago 2025-02-06#1675

Quote :Posted 9 minutes ago

The tracking link does not work , can you check it for my order ? 

Dear andromaliuz,

Could you please inform us your order number ? And then we will give you a reasonable solution.

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  • Aidan

  • junior member

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Aidan junior member

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#1676
  • Posted 10 days ago

Posted 10 days ago 2025-02-12#1676

Is it possible to have the invoice ? 

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  • Meagan

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Meagan Tomtop Rep

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#1677
  • Posted 10 days ago

Posted 10 days ago 2025-02-12#1677

Quote :Posted 21 minutes ago

Is it possible to have the invoice ?

Dear Aidan,

Could you please tell your order number ? Then we can offer you a help soon .

Or please contact our customer service at support@tomtop.com for an invoice.

We will reply within 24 hours.

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