Forum Home > Help Center > Not reveived my order yet
  • Meagan

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Meagan Tomtop Rep

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#1661
  • Posted a month ago

Posted a month ago 2024-11-25#1661

Quote :Posted 10 minutes ago

The logistics has not updated, is there anything wrong ? 

Dear giannelli,

Could you please inform us your order number ? And then we will give you a reasonable solution.

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  • keyser

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keyser

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#1662
  • Posted a month ago

Posted a month ago 2024-12-02#1662

How long can I receive my order BA24K28O3827-KEZ4XP? 

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  • Meagan

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#1663
  • Posted a month ago

Posted a month ago 2024-12-02#1663

Quote :Posted 8 minutes ago

How long can I receive my order BA24K28O3827-KEZ4XP? 

Dear keyser,

The order will be shipped within 24 hours .

If everything goes smoothly, you should receive the item in about 10-15 days.

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  • AYEHAN

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AYEHAN junior member

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#1664
  • Posted a month ago

Posted a month ago 2024-12-10#1664

Will my package arrive before Christmas?

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  • Meagan

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Meagan Tomtop Rep

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#1665
  • Posted a month ago

Posted a month ago 2024-12-10#1665

Quote :Posted 16 minutes ago

Will my package arrive before Christmas?

Dear AYEHAN,

Could you please provide the order number so we can check if the package can arrive before Christmas?

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  • Ivens

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Ivens junior member

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#1666
  • Posted 28 days ago

Posted 28 days ago 2024-12-25#1666

Hello, please send me Invoice for my Order Nr.AA24K05Q0119-MP3WIM

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  • Meagan

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#1667
  • Posted 28 days ago

Posted 28 days ago 2024-12-25#1667

Quote :Posted 9 minutes ago

Hello, please send me Invoice for my Order Nr.AA24K05Q0119-MP3WIM

Dear Ivens,

We have sent you the invoice via email. Please check your inbox. Thank you.

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  • Votary

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Votary junior member

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#1668
  • Posted 15 days ago

Posted 15 days ago 2025-01-07#1668

I accidentally placed two orders. Could you please assist me with canceling one of them? 

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#1669
  • Posted 15 days ago

Posted 15 days ago 2025-01-07#1669

Quote :Posted 15 minutes ago

I accidentallyplaced two orders. Could you please assist me with canceling one of them?

Dear  Votary,

Could you please provide the order details so we can resolve the issue as soon as possible? You can contact support@tomtop.com.

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  • Votary

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#1670
  • Posted 8 days ago

Posted 8 days ago 2025-01-14#1670

I wanted to know if it was possible to cancel order no. BN25A02T2013-U8WNKZ

Because I made a mistake when ordering, I will make a new correct order once this one is cancelled.

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