Forum Home > Help Center > Not reveived my order yet
  • Meagan

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#1681
  • Posted a month ago

Posted a month ago 2025-02-28#1681

Quote :Posted 8 minutes ago

Why hasn’t my order BN25B24T3933-CMGLRL been shipped three days after placing it?

Dear wesclay,

We apologize, but the product is currently out of stock. We will do our best to arrange shipping within 3-5 days.

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  • Mohau

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#1682
  • Posted 26 days ago

Posted 26 days ago 2025-03-05#1682

Good morning, I was looking for the invoice for this order BA24I04V3617-VXW5C2 but I can't find it. Could you please provide it to me?

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  • Meagan

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#1683
  • Posted 26 days ago

Posted 26 days ago 2025-03-05#1683

Quote :Posted 13 minutes ago

Good morning, I was looking for the invoice for this order BA24I04V3617-VXW5C2 but I can't find it. Could you please provide it to me?

Dear Mohau,

We have sent you the invoice via email. Please check your inbox. Thank you.

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  • boiadeiro

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#1684
  • Posted 19 days ago

Posted 19 days ago 2025-03-12#1684

Can you give me an estimated time of arrival for my order AA25C11P5403-E47Z7P ? 

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  • Meagan

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#1685
  • Posted 19 days ago

Posted 19 days ago 2025-03-12#1685

Quote :Posted 14 minutes ago

Can you give me an estimated time of arrival for my order AA25C11P5403-E47Z7P ? 

Dear boiadeiro,

Your order is being processed and is expected to be delivered within 6-8 days from the German warehouse.

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  • Mohau

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#1686
  • Posted 10 days ago

Posted 10 days ago 2025-03-21#1686

Where is my order AN25C12O0314-AWIHSR ? I need it urgently .

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  • Meagan

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#1687
  • Posted 10 days ago

Posted 10 days ago 2025-03-21#1687

Quote :Posted 15 minutes ago

Where is my order AN25C12O0314-AWIHSR ? I need it urgently .

Dear Mohau,

Please check updates via this link:https://t.17track.net/en#nums=YT2507121266065934

Here is the latest tracking information: 2025-03-19 17:36 HU, International flight has arrived 

If everything goes well, you will receive the item around 10 days .

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  • Samya

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#1688
  • Posted 5 days ago

Posted 5 days ago 2025-03-25#1688

No puedo localizar mi pedido, ¿pueden ponerse en contacto conmigo?

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  • Meagan

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#1689
  • Posted 5 days ago

Posted 5 days ago 2025-03-25#1689

Quote :Posted 11 minutes ago

No puedo localizar mi pedido, ¿pueden ponerse en contacto conmigo?

Estimado Samya: 

Lo sentimos, no pudimos encontrar su número de pedido. ¿Podría contactar con nuestro servicio de atención al cliente en support@tomtop.com? 

Le responderemos en 24 horas.

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