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Forum Home > Help Center > Not reveived my order yet

  • Ginny

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Ginny junior member

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  • Posts: 7
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#1641
  • Posted 3 months ago

Posted 3 months ago 2024-09-09#1641

I'm still waiting to receive e24 pro laser order BA24I03Q4507-NB8RQ4 .

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  • Meagan

  • Tomtop Rep

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    12543

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Meagan Tomtop Rep

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#1642
  • Posted 3 months ago

Posted 3 months ago 2024-09-09#1642

Quote :Posted 4 minutes ago

I'm still waiting to receive e24 pro laser order BA24I03Q4507-NB8RQ4 .

Hello Ginny ,

Please check updates via this link:https://t.17track.net/en#nums=CI051272467DE

Here is the latest tracking information:

2024-09-09 09:45

Italy, Being delivered.

2024-09-07 06:08

Italy, Shipment processed at delivery depot.

Please wait patiently. We sincerely hope that you can receive it asap.

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  • Luchii

  • junior member

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Luchii junior member

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#1643
  • Posted 3 months ago

Posted 3 months ago 2024-09-14#1643

Order BA24H25I3415-75QV6Q,the item came in bad condition，please help .

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  • Meagan

  • Tomtop Rep

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Meagan Tomtop Rep

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#1644
  • Posted 3 months ago

Posted 3 months ago 2024-09-14#1644

Quote :Posted 7 minutes ago

Order BA24H25I3415-75QV6Q,the item came in bad condition，please help .

Dear Luchii ,

Is that possible to bother you taking a detailed video which can show this problem specifically and send it to support@tomtop.com? 

And then we will contact our technician and give you a reasonable solution.

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  • Jekey

  • junior member

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Jekey junior member

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#1645
  • Posted 3 months ago

Posted 3 months ago 2024-09-20#1645

The order tracking shows item reverted by courier. Please provide another working tracking.

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  • Meagan

  • Tomtop Rep

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Meagan Tomtop Rep

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#1646
  • Posted 3 months ago

Posted 3 months ago 2024-09-20#1646

Quote :Posted 2 minutes ago

The order tracking shows item reverted by courier. Please provide another working tracking.

Dear Jekey,

Could you please inform us your order number ? And then we will give you a reasonable solution.

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  • Thamir

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Thamir junior member

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#1647
  • Posted 2 months ago

Posted 2 months ago 2024-09-25#1647

Is there any problem with my order BN24I20Q4649-R2FWIM ? 

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  • Meagan

  • Tomtop Rep

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Meagan Tomtop Rep

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#1648
  • Posted 2 months ago

Posted 2 months ago 2024-09-25#1648

Quote :Posted 2 minutes ago

Is there any problem with my order BN24I20Q4649-R2FWIM ?

Hello Thamir ,

Please check updates via this link:https://t.17track.net/en#nums=CI052186950DE

Here is the latest tracking information:

2024-09-25 00:00

26107, operation Příbram 70, The consignment is being delivered.

2024-09-25 00:00

26107, operation Příbram 70, The consignment is being prepared for delivery.

Because the international shipping would take longer time. Please wait patiently.

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  • Hien

  • junior member

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Hien junior member

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#1649
  • Posted 2 months ago

Posted 2 months ago 2024-09-30#1649

BA24I29T5241-ZBNB88，please intercept and cancel my order because it won't fit.

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  • Meagan

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Meagan Tomtop Rep

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#1650
  • Posted 2 months ago

Posted 2 months ago 2024-09-30#1650

Quote :Posted 11 minutes ago

BA24I29T5241-ZBNB88，please intercept and cancel my order because it won't fit.

Dear Hien,

Your order has been cancelled, and we will refund you within 3-5 working days. Please check your account few days later.

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