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Forum Home > Help Center > Not reveived my order yet

  • Samya

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Samya junior member

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#1631
  • Posted a month ago

Posted a month ago 2024-08-23#1631

BA24H22N1417-MHYZIP,can you correct the mailing address cause I need it to be send to Malta .

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  • Meagan

  • Tomtop Rep

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Meagan Tomtop Rep

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#1632
  • Posted a month ago

Posted a month ago 2024-08-23#1632

Quote :Posted 6 minutes ago

BA24H22N1417-MHYZIP,can you correct the mailing address cause I need it to be send to Malta .

Dear Samya,

Could you please inform us your correct address ? And then we will give you a reasonable solution.

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  • Armstrong

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Armstrong junior member

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#1633
  • Posted 30 days ago

Posted 30 days ago 2024-08-28#1633

Order BA24H07S1134-KF8WU0，front wheels are running faster than rear wheels, there is a lack of power. 

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  • Meagan

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Meagan Tomtop Rep

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#1634
  • Posted 30 days ago

Posted 30 days ago 2024-08-28#1634

Quote :Posted 15 minutes ago

Order BA24H07S1134-KF8WU0，front wheels are running faster than rear wheels, there is a lack of power. 

Dear Armstrong ,

Is that possible to bother you taking a detailed video which can show this problem specifically and send it to support@tomtop.com? 

And then we will contact our technician and give you a reasonable solution.

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  • Isabel

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Isabel junior member

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#1635
  • Posted 28 days ago

Posted 28 days ago 2024-08-30#1635

CN24H17L2021-3S0WWN, I ordered this product 10 days ago.  When can I expect you to send me the tracking number?

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  • Meagan

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Meagan Tomtop Rep

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#1636
  • Posted 28 days ago

Posted 28 days ago 2024-08-30#1636

Quote :Posted 5 minutes ago

CN24H17L2021-3S0WWN, I ordered this product 10 days ago.  When can I expect you to send me the tracking number?

Hello Isabel ,

Please check updates via this link:https://t.17track.net/en#nums=YT2423021266040072

Here is the latest tracking information:

2024-08-29 03:39

Mainland China, CN, Departed from sort facility

2024-08-28 06:02

Mainland China, CN, Arrived at origin facility

If everything goes well, you will receive the item within 15 working days.

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  • ilhomar

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ilhomar junior member

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#1637
  • Posted 23 days ago

Posted 23 days ago 2024-09-04#1637

Commande n°AA24H27J2915-7MEFJ1，quand la table en nid d'abeilles et le tambour rotatif seront-ils livrés ?

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  • Meagan

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Meagan Tomtop Rep

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#1638
  • Posted 23 days ago

Posted 23 days ago 2024-09-04#1638

Quote :Posted 4 minutes ago

Commande n°AA24H27J2915-7MEFJ1，quand la table en nid d'abeilles et le tambour rotatif seront-ils livrés ?

Bonjour ilhomar,

Veuillez vérifier les mises à jour via ce lien :https://t.17track.net/en#nums=CI050919581DE

Voici les dernières informations de suivi :

2024-09-04 10:07

FR, Votre colis n'a pas pu vous être remis. Il sera mis en livraison demain (hors dimanche et jours fériés).

2024-09-04 08:47

FR, Votre colis est dans le site de livraison qui dessert votre adresse. Nous le préparons pour le mettre en livraison.

Can you contact the local DHL with your full name and tracking number #CI050919581DE ?

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  • Shoaa

  • junior member

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Shoaa junior member

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#1639
  • Posted 21 days ago

Posted 21 days ago 2024-09-06#1639

Do you have any news about my order ? 

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  • Meagan

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Meagan Tomtop Rep

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#1640
  • Posted 21 days ago

Posted 21 days ago 2024-09-06#1640

Quote :Posted 7 minutes ago

Do you have any news about my order ? 

Dear Shoaa,

Could you please inform us your order number ? And then we will give you a reasonable solution.

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