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Samya
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#1631

Posted 3 months ago

BA24H22N1417-MHYZIP,can you correct the mailing address cause I need it to be send to Malta .

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Meagan
Tomtop Rep
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#1632

Posted 3 months ago

Quote :Posted 6 minutes ago
BA24H22N1417-MHYZIP,can you correct the mailing address cause I need it to be send to Malta .
Dear Samya,
Could you please inform us your correct address ? And then we will give you a reasonable solution.

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Armstrong
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#1633

Posted 3 months ago

Order BA24H07S1134-KF8WU0，front wheels are running faster than rear wheels, there is a lack of power.

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Meagan
Tomtop Rep
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#1634

Posted 3 months ago

Quote :Posted 15 minutes ago
Order BA24H07S1134-KF8WU0，front wheels are running faster than rear wheels, there is a lack of power.
Dear Armstrong ,
Is that possible to bother you taking a detailed video which can show this problem specifically and send it to support@tomtop.com?
And then we will contact our technician and give you a reasonable solution.

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Isabel
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#1635

Posted 3 months ago

CN24H17L2021-3S0WWN, I ordered this product 10 days ago. When can I expect you to send me the tracking number?

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Meagan
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#1636

Posted 3 months ago

Quote :Posted 5 minutes ago
CN24H17L2021-3S0WWN, I ordered this product 10 days ago. When can I expect you to send me the tracking number?
Hello Isabel ,
Please check updates via this link:https://t.17track.net/en#nums=YT2423021266040072
Here is the latest tracking information:
2024-08-29 03:39
Mainland China, CN, Departed from sort facility
2024-08-28 06:02
Mainland China, CN, Arrived at origin facility
If everything goes well, you will receive the item within 15 working days.

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ilhomar
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#1637

Posted 3 months ago

Commande n°AA24H27J2915-7MEFJ1，quand la table en nid d'abeilles et le tambour rotatif seront-ils livrés ?

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Meagan
Tomtop Rep
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#1638

Posted 3 months ago

Quote :Posted 4 minutes ago
Commande n°AA24H27J2915-7MEFJ1，quand la table en nid d'abeilles et le tambour rotatif seront-ils livrés ?
Bonjour ilhomar,
Veuillez vérifier les mises à jour via ce lien :https://t.17track.net/en#nums=CI050919581DE
Voici les dernières informations de suivi :
2024-09-04 10:07
FR, Votre colis n'a pas pu vous être remis. Il sera mis en livraison demain (hors dimanche et jours fériés).
2024-09-04 08:47
FR, Votre colis est dans le site de livraison qui dessert votre adresse. Nous le préparons pour le mettre en livraison.
Can you contact the local DHL with your full name and tracking number #CI050919581DE ?

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Shoaa
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#1639

Posted 3 months ago

Do you have any news about my order ?

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Meagan
Tomtop Rep
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#1640

Posted 3 months ago

Quote :Posted 7 minutes ago
Do you have any news about my order ?
Dear Shoaa,
Could you please inform us your order number ? And then we will give you a reasonable solution.

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