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Forum Home > Help Center > Not reveived my order yet

  • Meagan

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Meagan Tomtop Rep

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#1161
  • Posted 2 years ago

Posted 2 years ago 2021-06-28#1161

Quote :Posted 6 minutes ago

I have not received my order ,where is it ? 

Dear Desmond,

Could you please inform us your order number ? And then we will give you a reasonable solution.

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  • Rassel

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Rassel junior member

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#1162
  • Posted 2 years ago

Posted 2 years ago 2021-07-08#1162

According to DHL track and trace theBA21G06R2851-L7VY5Mis not yet recieved by them. Could you please inform me of the cause?

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  • Meagan

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Meagan Tomtop Rep

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#1163
  • Posted 2 years ago

Posted 2 years ago 2021-07-08#1163

Quote :Posted 6 minutes ago

According to DHL track and trace theBA21G06R2851-L7VY5Mis not yet recieved by them. Could you please inform me of the cause?

Hello Rassel,

Please check updates via this link:https://t.17track.net/en#nums=3SWLT0016337762&fc=190008

Here is the latest tracking information:

2021-07-08 11:32

FRANCE, Departed Facility in FRANCE

2021-07-07 19:34

GERMANY, Arrived at Sort Facility GERMANY

Because the international shipping would take longer time. Please wait patiently.

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  • Thamir

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Thamir junior member

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#1164
  • Posted 2 years ago

Posted 2 years ago 2021-07-16#1164

I would like to know the status of my order .

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  • Meagan

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Meagan Tomtop Rep

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#1165
  • Posted 2 years ago

Posted 2 years ago 2021-07-16#1165

Quote :Posted 9 minutes ago

I would like to know the status of my order .

Dear Thamir,

Could you please inform us your order number ? And then we will give you a reasonable solution.

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  • janeth

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janeth junior member

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#1166
  • Posted 2 years ago

Posted 2 years ago 2021-07-23#1166

I placed an order on your website more than a month ago, and it still hasn’t reached my Adress cab you helo me ?

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  • Meagan

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Meagan Tomtop Rep

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#1167
  • Posted 2 years ago

Posted 2 years ago 2021-07-23#1167

Quote :Posted 3 minutes ago

I placed an order on your website more than a month ago, and it still hasn’t reached my Adress cab you helo me ?

Dear janeth,

Could you please inform us your order number ? And then we will give you a reasonable solution.

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  • Lennon

  • junior member

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Lennon junior member

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#1168
  • Posted 2 years ago

Posted 2 years ago 2021-07-29#1168

I ordered a remote for a drone and it never arrived .

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  • Meagan

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Meagan Tomtop Rep

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#1169
  • Posted 2 years ago

Posted 2 years ago 2021-07-29#1169

Quote :Posted 4 minutes ago

I ordered a remote for a drone and it never arrived .

Dear Lennon ,

Could you please inform us your order number ? And then we will give you a reasonable solution.

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  • Sayra

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Sayra junior member

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#1170
  • Posted 2 years ago

Posted 2 years ago 2021-08-10#1170

The status of my order AN21G16K4903-UEC607 from 16.07. hasn't changed,please help . 

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