Forum Home > Help Center > Not received my order yet
  • Meagan

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#1171
  • Posted 3 years ago

Posted 3 years ago 2021-08-10#1171

Quote :Posted 5 minutes ago

The status of my order AN21G16K4903-UEC607 from 16.07. hasn't changed,please help . 

Dear Sayra,

Can you contact the local post office with your full name and tracking number # 1Z3X64Y56804550299 ?

Because in many cases, the parcel has already arrived, but the logistics information is delayed to update.

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  • Luchii

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#1172
  • Posted 3 years ago

Posted 3 years ago 2021-08-18#1172

I received an email informing me that my order has been dispatched however the tracking number doesn't work.

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  • Meagan

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#1173
  • Posted 3 years ago

Posted 3 years ago 2021-08-18#1173

Quote :Posted 9 minutes ago

I received an email informing me that my order has been dispatched however the tracking number doesn't work.

Dear Luchii ,

Could you please inform us your order number ? And then we will give you a reasonable solution.

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  • EFIGENIA

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#1174
  • Posted 3 years ago

Posted 3 years ago 2021-08-23#1174

What is the status of my order No. AA21H14P3609-ATVDF4 ?

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  • Meagan

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#1175
  • Posted 3 years ago

Posted 3 years ago 2021-08-23#1175

Quote :Posted 18 minutes ago

What is the status of my order No. AA21H14P3609-ATVDF4 ?


Hello EFIGENIA ,

Please check updates via this link:https://t.17track.net/en#nums=USE210815BL8J1000015

Here is the latest tracking information:

2021-08-17 09:11

Shenzhen, Transfer to Airport of Origin

2021-08-17 04:57

SHENZHEN, Item was sent out from [SHENZHEN] Logistics Centre

If everything goes well, you will receive the item within 15-25 working days.

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  • keyser

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#1176
  • Posted 3 years ago

Posted 3 years ago 2021-08-31#1176

I would like to cancel my order please.No.BA21H29M4751-GAGV75 .

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  • Meagan

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#1177
  • Posted 3 years ago

Posted 3 years ago 2021-08-31#1177

Quote :Posted 12 minutes ago

I would like to cancel my order please.No.BA21H29M4751-GAGV75 .

Dear keyser ,

We've paused your order in our system.

Could you please tell us exact reason you need cancel this order ? And then we will give you a proper solution.

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  • valdovino

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#1178
  • Posted 3 years ago

Posted 3 years ago 2021-09-04#1178

I want to cancel the item I purchased while ago.

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  • Meagan

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#1179
  • Posted 3 years ago

Posted 3 years ago 2021-09-04#1179

Quote :Posted 5 minutes ago

I want to cancel the item I purchased while ago.

Dear valdovino ,

Could you please inform us your order number ? And then we will give you a reasonable solution.

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  • Votary

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#1180
  • Posted 3 years ago

Posted 3 years ago 2021-09-09#1180

I need to know when my smart watches will arrive.order number: AN21H25Q0013-0ZB99H .

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