Forum Home > Help Center > Not received my order yet
  • keyser

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keyser

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#1071
  • Posted 4 years ago

Posted 4 years ago 2020-06-01#1071

Can you please provide an update ? It has been some time since I bought it.

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  • Meagan

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Meagan Tomtop Rep

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#1072
  • Posted 4 years ago

Posted 4 years ago 2020-06-01#1072

Quote :Posted 2 minutes ago

Can you please provide an update ? It has been some time since I bought it.

Dear keyser ,

Could you please send email to support@tomtop.com with order number ? And then we will give you a reasonable solution.

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  • Meagan

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Meagan Tomtop Rep

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#1073
  • Posted 4 years ago

Posted 4 years ago 2020-06-01#1073

Quote :Posted 2 minutes ago

Can you please provide an update ? It has been some time since I bought it.

Dear keyser ,

Could you please send email to support@tomtop.com with order number ? And then we will give you a reasonable solution.

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  • Kamylla

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Kamylla junior member

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#1074
  • Posted 4 years ago

Posted 4 years ago 2020-06-17#1074

Hello I wanna my order cancelled .My order is AA20F16W5424-HSXT36

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  • Meagan

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#1075
  • Posted 4 years ago

Posted 4 years ago 2020-06-17#1075

Quote :Posted 14 minutes ago

Hello I wanna my order cancelled .My order is AA20F16W5424-HSXT36

Dear  Kamylla ,

We've paused your order in our system. Could you please tell us exact reason you need cancel this order ? And then we will give you a proper solution.

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  • Allison

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Allison junior member

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#1076
  • Posted 4 years ago

Posted 4 years ago 2020-07-11#1076

No.AA20F07P3611-4S8VQ0I didnt received anything about my order , Waiting for your answer .

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  • Meagan

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#1077
  • Posted 4 years ago

Posted 4 years ago 2020-07-11#1077

Quote :Posted 9 minutes ago

No.AA20F07P3611-4S8VQ0I didnt received anything about my order , Waiting for your answer .

Hello Allison ,

I check it delivered  on2020-06-26.Please check updates via this link :https://t.17track.net/en#nums=YT2016021272088832

Here are the latest updates:

2020-06-26 00:00

Your mail is deposited in the recipient's mailbox.

2020-06-26 00:00

STE COLOMBE SUR SEINE PDC1, Your mail has arrived on the site for distribution.

If you did not receive it , can you contact the local post office with your full name and tracking number #YT2016021272088832?

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  • Sodein

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Sodein junior member

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#1078
  • Posted 4 years ago

Posted 4 years ago 2020-07-21#1078

Hi, i recently made a purchase in which shipping time expected was 6 days. 

I have yet to receive it and has more than a week in the same status when i check the tracking provided. 

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  • Meagan

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Meagan Tomtop Rep

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#1079
  • Posted 4 years ago

Posted 4 years ago 2020-07-21#1079

Quote :Posted 5 minutes ago

Hi, i recently made a purchase in which shipping time expected was 6 days. 

I have yet to receive it and has more than a week in the same status when i check the tracking provided. 

Dear Sodein ,

Could you please send email to support@tomtop.com with order number ? And then we will give you a reasonable solution.

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  • wandumzi

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wandumzi junior member

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#1080
  • Posted 4 years ago

Posted 4 years ago 2020-08-03#1080

I have not received this item yet .can you check . AA20G21K1326-D8PW6N 

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