Forum Home > Help Center > Not reveived my order yet
  • Lautaro

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Lautaro junior member

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#1061
  • Posted 4 years ago

Posted 4 years ago 2020-03-12#1061

Can you please cancel my order ? 

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  • Meagan

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#1062
  • Posted 4 years ago

Posted 4 years ago 2020-03-12#1062

Quote :Posted 16 minutes ago

Can you please cancel my order ? 

Dear  Lautaro,

Could you please send email to support@tomtop.com with order number ? And then we will give you a reasonable solution.

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  • Josilene

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Josilene junior member

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#1063
  • Posted 4 years ago

Posted 4 years ago 2020-03-17#1063

I ordered an item on March 2nd and it was shipped on the 3rd.when i will receive it Order number: BA20C03E0855-PS8W7U ?

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  • Meagan

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#1064
  • Posted 4 years ago

Posted 4 years ago 2020-03-17#1064

Quote :Posted 28 minutes ago

I ordered an item on March 2nd and it was shipped on the 3rd.when i will receive it Order number: BA20C03E0855-PS8W7U ?

Hello Josilene,

Please check updates via this link:https://t.17track.net/en#nums=LW558153675CN

Here is the latest tracking information:

2020-03-08 10:16

Origin Post is Preparing Shipment -> We have received notice that the originating post is preparing to dispatch this mail piece.

2020-03-08 10:16

CHINA, BEIJING EMS, Processed Through Facility

If everything goes well, you will receive the item within 15-25 working days.

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  • Hien

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Hien junior member

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#1065
  • Posted 4 years ago

Posted 4 years ago 2020-03-26#1065

I am cancelling the order AA20C19D1402-HJ28DL. 

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  • Meagan

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#1066
  • Posted 4 years ago

Posted 4 years ago 2020-03-26#1066

Quote :Posted 4 minutes ago

I am cancelling the order AA20C19D1402-HJ28DL. 

Dear  Hien ,

We've paused your order in our system. Could you please tell us exact reason you need cancel this order ? And then we will give you a proper solution.

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  • Frances

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Frances junior member

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#1067
  • Posted 3 years ago

Posted 3 years ago 2020-04-15#1067

Trying to locate my packages,link does not work.

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  • Meagan

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#1068
  • Posted 3 years ago

Posted 3 years ago 2020-04-15#1068

Quote :Posted 7 minutes ago

Trying to locate my packages,link does not work.

Dear Frances ,

Could you please send email to support@tomtop.com with order number ? And then we will give you a reasonable solution.

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  • Frances

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Frances junior member

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#1069
  • Posted 3 years ago

Posted 3 years ago 2020-05-11#1069

It supposed to be delivery about 8 of May 2020 but I still waiting for my order.  

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  • Meagan

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#1070
  • Posted 3 years ago

Posted 3 years ago 2020-05-11#1070

Quote :Posted 8 minutes ago

It supposed to be delivery about 8 of May 2020 but I still waiting for my order.  

Dear  Frances ,

Could you please send email to support@tomtop.com with order number ? And then we will give you a reasonable solution.

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