Not received my order yet 169 - Help Center

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Lautaro
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#1061

Posted 5 years ago

Can you please cancel my order ?

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Meagan
Tomtop Rep
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#1062

Posted 5 years ago

Quote :Posted 16 minutes ago
Can you please cancel my order ?
Dear Lautaro,
Could you please send email to support@tomtop.com with order number ? And then we will give you a reasonable solution.

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Josilene
junior member
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#1063

Posted 5 years ago

I ordered an item on March 2nd and it was shipped on the 3rd.when i will receive it Order number: BA20C03E0855-PS8W7U ?

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Meagan
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#1064

Posted 5 years ago

Quote :Posted 28 minutes ago
I ordered an item on March 2nd and it was shipped on the 3rd.when i will receive it Order number: BA20C03E0855-PS8W7U ?
Hello Josilene,
Please check updates via this link:https://t.17track.net/en#nums=LW558153675CN
Here is the latest tracking information:
2020-03-08 10:16
Origin Post is Preparing Shipment -> We have received notice that the originating post is preparing to dispatch this mail piece.
2020-03-08 10:16
CHINA, BEIJING EMS, Processed Through Facility
If everything goes well, you will receive the item within 15-25 working days.

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Hien
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#1065

Posted 5 years ago

I am cancelling the order AA20C19D1402-HJ28DL.

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Meagan
Tomtop Rep
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#1066

Posted 5 years ago

Quote :Posted 4 minutes ago
I am cancelling the order AA20C19D1402-HJ28DL.
Dear Hien ,
We've paused your order in our system. Could you please tell us exact reason you need cancel this order ? And then we will give you a proper solution.

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Frances
junior member
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#1067

Posted 5 years ago

Trying to locate my packages,link does not work.

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Meagan
Tomtop Rep
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#1068

Posted 5 years ago

Quote :Posted 7 minutes ago
Trying to locate my packages,link does not work.
Dear Frances ,
Could you please send email to support@tomtop.com with order number ? And then we will give you a reasonable solution.

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Frances
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#1069

Posted 4 years ago

It supposed to be delivery about 8 of May 2020 but I still waiting for my order.

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Meagan
Tomtop Rep
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#1070

Posted 4 years ago

Quote :Posted 8 minutes ago
It supposed to be delivery about 8 of May 2020 but I still waiting for my order.
Dear Frances ,
Could you please send email to support@tomtop.com with order number ? And then we will give you a reasonable solution.

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