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Forum Home > Help Center > Not reveived my order yet

  • Meagan

  • Tomtop Rep

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Meagan Tomtop Rep

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#1081
  • Posted 3 years ago

Posted 3 years ago 2020-08-03#1081

Quote :Posted 13 minutes ago

I have not received this item yet .can you check . AA20G21K1326-D8PW6N 

Hello wandumzi,

Please check updates via this link:https://t.17track.net/en#nums=SY14033359163&fc=190072

Here is the latest tracking information:

2020-08-01 17:20

United Kingdom, Arrived at destination country airport

2020-07-29 13:43

GMTC, Departed

If everything goes well, you will receive the item within 15-25 working days.

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  • norm

  • junior member

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norm junior member

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#1082
  • Posted 3 years ago

Posted 3 years ago 2020-08-11#1082

My order tracking is not found. What happened? 

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  • Meagan

  • Tomtop Rep

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Meagan Tomtop Rep

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#1083
  • Posted 3 years ago

Posted 3 years ago 2020-08-11#1083

Quote :Posted 35 seconds ago

My order tracking is not found. What happened? 

Dear norm,
Could you please send email to support@tomtop.com with order number ? And then we will give you a reasonable solution.

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  • kartikey

  • junior member

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    23

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kartikey junior member

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#1084
  • Posted 3 years ago

Posted 3 years ago 2020-08-19#1084

I was supplied Tracking but the result indicates it has not been shipped. SYRM105903869 - Not Found

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  • Meagan

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Meagan Tomtop Rep

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#1085
  • Posted 3 years ago

Posted 3 years ago 2020-08-19#1085

Quote :Posted 47 seconds ago

I was supplied Tracking but the result indicates it has not been shipped. SYRM105903869 - Not Found

Dear kartikey,

Please check updates via this link :  https://t.17track.net/en#nums=SYRM105903869&fc=190072

2020-08-16 21:57

Australia, Arrived at Facility
2020-08-12 15:07

Australia, Arrived at destination country airport

If everything goes well, you will receive the item within 15-25 working days.

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  • Sthefanne

  • junior member

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    35

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Sthefanne junior member

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  • Posts: 23
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#1086
  • Posted 3 years ago

Posted 3 years ago 2020-08-19#1086

Do you support cash on delivery? 

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  • Meagan

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Meagan Tomtop Rep

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#1087
  • Posted 3 years ago

Posted 3 years ago 2020-08-19#1087

Quote :Posted a minute ago

Do you support cash on delivery? 

Dear Sthefanne,

Sorry, cash on delivery is not supported . 

We accept PayPal and Credit Card as secure payment methods, you can choose the suitable method to make a payment .

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  • Dominic

  • junior member

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Dominic junior member

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#1088
  • Posted 3 years ago

Posted 3 years ago 2020-09-04#1088

Order number BN20I02O3057-TND9C3.Do you have a tracking number?

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  • Meagan

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Meagan Tomtop Rep

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#1089
  • Posted 3 years ago

Posted 3 years ago 2020-09-04#1089

Quote :Posted 14 minutes ago

Order number BN20I02O3057-TND9C3.Do you have a tracking number?

Hello Dominic,

Please check updates via this link:https://t.17track.net/en#nums=YT2024721266044838

Here is the latest tracking information:

2020-09-03 20:13

SHENZHEN, Arrived at Sort Facility SHENZHEN

2020-09-03 10:32

Shipment information received

If everything goes well, you will receive the item within 15-25 working days.

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  • Thamir

  • junior member

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    44

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    40

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Thamir junior member

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#1090
  • Posted 3 years ago

Posted 3 years ago 2020-09-11#1090

I would like to cancel my order. Order number No.AA20I10I4513-078EFX

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