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Forum Home > Help Center > Not received my order yet

  • Meagan

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Meagan Tomtop Rep

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#1001
  • Posted 5 years ago

Posted 5 years ago 2019-09-07#1001

Quote :Posted 5 minutes ago

The tracking number that was given to me several days ago is not valid. Is there a way to get the correct one please? 

Dear gayle,

Could you please send email to support@tomtop.com with order number ? And then we will give you a reasonable solution.

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  • JuanCarlos

  • junior member

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JuanCarlos junior member

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#1002
  • Posted 5 years ago

Posted 5 years ago 2019-09-09#1002

No.BN19H30I3324-7KHXWL ,I am unable to track my order. Please confirm if it has been shipped.

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  • Meagan

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Meagan Tomtop Rep

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#1003
  • Posted 5 years ago

Posted 5 years ago 2019-09-09#1003

Quote :Posted a minute ago

No.BN19H30I3324-7KHXWL ,I am unable to track my order. Please confirm if it has been shipped.

Hello JuanCarlos ,

Please check updates via this link:https://t.17track.net/en#nums=EQ308317234SG

Here is the latest tracking information:

2019-09-09 17:40

New Zealand, Auckland, Your item has left our International Mail Centre in Auckland and is on its way to a local/regional delivery depot

2019-09-09 13:39

New Zealand, Auckland, Your item has arrived in New Zealand

If everything goes well, you will receive the item within 15-25 working days.

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  • Niakr

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Niakr junior member

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#1004
  • Posted 5 years ago

Posted 5 years ago 2019-09-12#1004

I still have not received my order and it has been more than 20 days. AA19H21M2254-4HLMG3

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  • Meagan

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Meagan Tomtop Rep

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#1005
  • Posted 5 years ago

Posted 5 years ago 2019-09-12#1005

Quote :Posted 5 minutes ago

I still have not received my order and it has been more than 20 days. AA19H21M2254-4HLMG3

Hello Niakr ,

Please check updates via this link:https://t.17track.net/en#nums=YT1923321272050338

Here is the latest tracking information:

2019-08-30 17:35

MADRID - SPAIN, delivery to local courier

2019-08-28 16:47

PARIS - FRANCE, Shipment in transit by truck

Because the international shipping would take longer time. Please wait patiently.

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  • AYEHAN

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AYEHAN junior member

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#1006
  • Posted 5 years ago

Posted 5 years ago 2019-09-17#1006

I want to cancel my order. 

Order number : CA19I15Q2311-TVPQLU .

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  • Meagan

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Meagan Tomtop Rep

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#1007
  • Posted 5 years ago

Posted 5 years ago 2019-09-17#1007

Quote :Posted 8 minutes ago

I want to cancel my order. 

Order number : CA19I15Q2311-TVPQLU .

Dear  AYEHAN ,

We've paused your order in our system. Could you please tell us exact reason you need cancel this order ? And then we will give you a proper solution.

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  • Studio

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Studio junior member

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#1008
  • Posted 5 years ago

Posted 5 years ago 2019-09-18#1008

Please cancel my order AA19I17S5747-CZPWVF .

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  • Meagan

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Meagan Tomtop Rep

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#1009
  • Posted 5 years ago

Posted 5 years ago 2019-09-18#1009

Quote :Posted 13 minutes ago

Please cancel my order AA19I17S5747-CZPWVF .

 Dear Studio ,

We've paused your order in our system. Could you please tell us exact reason you need cancel this order ? And then we will give you a proper solution.

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  • Bettina

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Bettina junior member

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#1010
  • Posted 5 years ago

Posted 5 years ago 2019-09-21#1010

 I still have not received my item AN19I11P0342-LJQA2R .

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