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  • Meagan

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Meagan Tomtop Rep

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#991
  • Posted 5 years ago

Posted 5 years ago 2019-08-29#991

Quote :Posted a minute ago

I've bought a honor band 5 number of order AN19H29G1713-5JDUCS .

In the shipping address miss the house number, How can i add my house number to this order?

Dear jakethe ,

Could you please send email to support@tomtop.com with correct address ? And then we will give you a reasonable solution.

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  • Miriano

  • junior member

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Miriano junior member

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#992
  • Posted 5 years ago

Posted 5 years ago 2019-08-30#992

Now where is my order, i am waiting to from long time my 3 order,order date is 12,13 and 14 august but till now undelivered why ?

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  • Meagan

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Meagan Tomtop Rep

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#993
  • Posted 5 years ago

Posted 5 years ago 2019-08-30#993

Quote :Posted 6 minutes ago

Now where is my order, i am waiting to from long time my 3 order,order date is 12,13 and 14 august but till now undelivered why ?

Dear Miriano ,

Could you please send email to support@tomtop.com with order number ? And then we will give you a reasonable solution.

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  • billiemaz

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billiemaz junior member

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#994
  • Posted 5 years ago

Posted 5 years ago 2019-09-02#994

Order number: BN19H20S4052-8BU5H8 , I was wondering how I can check where the parcel is? 

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  • Meagan

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Meagan Tomtop Rep

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#995
  • Posted 5 years ago

Posted 5 years ago 2019-09-02#995

Quote :Posted 8 minutes ago

Order number: BN19H20S4052-8BU5H8 , I was wondering how I can check where the parcel is? 

Hello billiemaz ,

Please check updates via this link:https://t.17track.net/en#nums=LE017032625CN

Here is the latest tracking information:

2019-08-30 12:40

New Zealand, Auckland, Your item has left our International Mail Centre in Auckland and is on its way to a local/regional delivery depot

2019-08-30 08:33

New Zealand, Auckland, Your item has arrived in New Zealand

If everything goes well, you will receive the item within 15-25 working days.

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  • Danieltoown

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Danieltoown junior member

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#996
  • Posted 5 years ago

Posted 5 years ago 2019-09-04#996

I purchased two Honor 5 band bracelets on your site .

One of the two shows no signs .  How should we proceed?

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  • Meagan

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Meagan Tomtop Rep

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#997
  • Posted 5 years ago

Posted 5 years ago 2019-09-04#997

Quote :Posted 13 minutes ago

I purchased two Honor 5 band bracelets on your site .

One of the two shows no signs .  How should we proceed?

Dear Danieltoown ,

Could you please send email to support@tomtop.com with order number ? And then we will give you a reasonable solution.

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  • Geilson

  • junior member

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Geilson junior member

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#998
  • Posted 5 years ago

Posted 5 years ago 2019-09-05#998

Order number: AA19I01A1845-FQ95RT . The tracking number says it hasn't left yet and I paid for shipping any idea when I'm going to get this?  

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  • Meagan

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Meagan Tomtop Rep

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#999
  • Posted 5 years ago

Posted 5 years ago 2019-09-05#999

Quote :Posted 8 minutes ago

Order number: AA19I01A1845-FQ95RT . The tracking number says it hasn't left yet and I paid for shipping any idea when I'm going to get this?  

Hello friend,

Please check updates via this link:https://t.17track.net/en#nums=YT1924421266012671

Here is the latest tracking information:

2019-09-04 14:00

HONGKONG - HONG KONG, CHINA, Departed from the HONG KONG INTERNATIONAL AIRPORT

2019-09-03 15:00

HONGKONG - HONG KONG, CHINA, Arrive at HONG KONG INTERNATIONAL AIRPORT

Because the international shipping would take longer time. Please wait patiently.

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  • gayle

  • junior member

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gayle junior member

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#1000
  • Posted 5 years ago

Posted 5 years ago 2019-09-07#1000

The tracking number that was given to me several days ago is not valid. Is there a way to get the correct one please? 

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