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Forum Home > Help Center > WHAT’S THE TOMTOP PRODUCT WARRANTY?

  • Gleisson

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Gleisson junior member

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#961
  • Posted 3 years ago

Posted 3 years ago 2020-08-19#961

How can I change shipping address ? 

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  • Meagan

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Meagan Tomtop Rep

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#962
  • Posted 3 years ago

Posted 3 years ago 2020-08-19#962

Quote :Posted a minute ago

How can I change shipping address ? 

Dear Gleisson,

Could you please send email to support@tomtop.com with order number ? And then we will check whether address can be changed . 

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  • Valntina

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Valntina junior member

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#963
  • Posted 3 years ago

Posted 3 years ago 2020-08-27#963

Would it be possible to understand what is happening with my order AA20H17G2109-M5CP0Z.

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  • Meagan

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Meagan Tomtop Rep

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#964
  • Posted 3 years ago

Posted 3 years ago 2020-08-27#964

Quote :Posted 2 minutes ago

Would it be possible to understand what is happening with my order AA20H17G2109-M5CP0Z.

Hello Valntina,

Please check updates via this link:https://t.17track.net/en#nums=CP228104553DE

Here is the latest tracking information:

2020-08-26 00:14

Speyer, Germany, The international shipment has been processed in the export parcel center

2020-08-25 16:52

Bruchsal, Germany, The international shipment has been processed in the parcel center of origin

Because the international shipping would take longer time. Please wait patiently.

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  • Hien

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Hien junior member

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#965
  • Posted 3 years ago

Posted 3 years ago 2020-09-01#965

Would this drone fly exactly 500 meter?  RM12904-1-1

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  • Meagan

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Meagan Tomtop Rep

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#966
  • Posted 3 years ago

Posted 3 years ago 2020-09-01#966

Quote :Posted 7 minutes ago

Would this drone fly exactly 500 meter?  RM12904-1-1

Dear Hien，

Remote control distance: 500m  5G Wifi Image transmission distance: 300m.

For more information, please check details via this link:https://www.tomtop.com/p-rm12904-1-1.html

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  • jakethe

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jakethe junior member

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#967
  • Posted 3 years ago

Posted 3 years ago 2020-09-08#967

Je vous contacterai avec le numéro de suivi du colis, il me dit que l'adresse est inconnue, que dois-je faire ？

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  • Meagan

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Meagan Tomtop Rep

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#968
  • Posted 3 years ago

Posted 3 years ago 2020-09-08#968

Quote :Posted 5 minutes ago

Je vous contacterai avec le numéro de suivi du colis, il me dit que l'adresse est inconnue, que dois-je faire ？

Cher jakethe,

Pourriez-vous s'il vous plaît envoyer un e-mail à support@tomtop.com avec le numéro de commande?

Et puis nous vous donnerons une solution raisonnable.

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  • Niakr

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Niakr junior member

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#969
  • Posted 3 years ago

Posted 3 years ago 2020-09-16#969

Can you please inform the shipment for order ?

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  • Meagan

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Meagan Tomtop Rep

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#970
  • Posted 3 years ago

Posted 3 years ago 2020-09-16#970

Quote :Posted 16 minutes ago

Can you please inform the shipment for order ?

Dear  Niakr ,

Could you please send email to support@tomtop.com with order number ? And then we will give you a reasonable solution.

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