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Forum Home > Help Center > WHAT’S THE TOMTOP PRODUCT WARRANTY?

  • sharon

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sharon junior member

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#811
  • Posted 5 years ago

Posted 5 years ago 2019-09-18#811

How long is the warranty?  PZ0499B-EU-128

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  • Meagan

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Meagan Tomtop Rep

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#812
  • Posted 5 years ago

Posted 5 years ago 2019-09-18#812

Quote :Posted 10 minutes ago

How long is the warranty?  PZ0499B-EU-128

Dear sharon，

The warranty period is one year .

About the after-sale warranty and return policy you can refer to this link:https://www.tomtop.com/help/return-policy-guarantees.html

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  • osephine

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osephine junior member

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#813
  • Posted 5 years ago

Posted 5 years ago 2019-09-19#813

BN19I09P2440-68WHDC  Can you let me know the status of my order?

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  • Meagan

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#814
  • Posted 5 years ago

Posted 5 years ago 2019-09-19#814

Quote :Posted 14 minutes ago

BN19I09P2440-68WHDC  Can you let me know the status of my order?

Hello osephine ,

Please check updates via this link:https://t.17track.net/en#nums=YT1925321266021201

Here is the latest tracking information:

2019-09-17 19:21

NEWYORK - UNITED STATES OF AMERICA, Arrived at JOHN F. KENNEDY INTERNATIONAL AIRPORT, Custom clearance processing.

2019-09-17 13:38

HONGKONG - HONG KONG, CHINA, Departed from the HONG KONG INTERNATIONAL AIRPORT

Please wait patiently. We sincerely hope that you can receive it asap.

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  • Gleisson

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Gleisson junior member

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#815
  • Posted 5 years ago

Posted 5 years ago 2019-09-20#815

Can I please cancel my order and get a full refund. My order number is BA19I19V1111-GYMUZ0  

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  • Meagan

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#816
  • Posted 5 years ago

Posted 5 years ago 2019-09-20#816

Quote :Posted 2 minutes ago

Can I please cancel my order and get a full refund. My order number is BA19I19V1111-GYMUZ0  

Dear  Gleisson ,

We've paused your order in our system. Could you please tell us exact reason you need cancel this order ? And then we will give you a proper solution.

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  • keyser

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keyser

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#817
  • Posted 5 years ago

Posted 5 years ago 2019-09-21#817

Whether the product has warranty ? PB0102GR

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  • Meagan

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#818
  • Posted 5 years ago

Posted 5 years ago 2019-09-21#818

Quote :Posted 3 minutes ago(Being review)

Whether the product has warranty ? PB0102GR

Dear keyser,

Yes ,of course it has warranty .

About the after-sale warranty and return policy you can refer to this link: 

https://www.tomtop.com/help/return-policy-guarantees.html

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keyser

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#819
  • Posted 5 years ago

Posted 5 years ago 2019-09-22#819

Brauch man dazu eine Verbindung zum PC?  OS0172US

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  • Meagan

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#820
  • Posted 5 years ago

Posted 5 years ago 2019-09-22#820

Quote :Posted 16 minutes ago

Brauch man dazu eine Verbindung zum PC?  OS0172US

Caro Keyser，

Es kann an einen Computer angeschlossen oder alleine verwendet werden.

Weitere Informationen erhalten Sie über diesen Link:https://www.tomtop.com/p-os0172us.html

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