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Forum Home > Help Center > WHAT’S THE TOMTOP PRODUCT WARRANTY?

  • Deghislage

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Deghislage junior member

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#421
  • Posted 6 years ago

Posted 6 years ago 2019-02-15#421

Salve, è possibile spostare l obiettivo della telecamera mentre sta volando? Se sono sopra un edificio posso spostare l inquadratura sotto? ci vuole il patentino ?RM10691B

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  • Sarlat

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Sarlat junior member

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#422
  • Posted 6 years ago

Posted 6 years ago 2019-02-15#422

Cancel and refund order AA19B11D5048-TSK6FF                           

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  • Meagan

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Meagan Tomtop Rep

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#423
  • Posted 6 years ago

Posted 6 years ago 2019-02-15#423

Quote :Posted 10 minutes ago

Salve, è possibile spostare l obiettivo della telecamera mentre sta volando? Se sono sopra un edificio posso spostare l inquadratura sotto? ci vuole il patentino ?RM10691B

Caro Deghislage,

Spiacente, la fotocamera non può muoversi, solo il drone può essere cambiato.

Nessuna patente

Per ulteriori informazioni, si prega di controllare i dettagli tramite questo link:https://www.tomtop.com/p-rm10691b.html?aid=L2919

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  • Meagan

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Meagan Tomtop Rep

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#424
  • Posted 6 years ago

Posted 6 years ago 2019-02-15#424

Quote :Posted 7 minutes ago

Cancel and refund order AA19B11D5048-TSK6FF                           

Dear Sarlat,

Your order has been cancelled, and we will refund you within 3-5 working days. Please check your account few days later.

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  • MohamedNuwais

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MohamedNuwais junior member

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#425
  • Posted 6 years ago

Posted 6 years ago 2019-02-16#425

Is the remote control waterproof too?D6282B

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  • Cosmolee

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Cosmolee junior member

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#426
  • Posted 6 years ago

Posted 6 years ago 2019-02-16#426

Could you please check on my order on 1/30/2019. Tracking number LT288873346CN tracking has not updated since 2/1/2019. Order number is BN19A30R1137-H9S15Z

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  • Meagan

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Meagan Tomtop Rep

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#427
  • Posted 6 years ago

Posted 6 years ago 2019-02-16#427

Quote :Posted 24 minutes ago

Is the remote control waterproof too?D6282B

Dear MohamedNuwais,

The remote control is not waterproof

For more information, please check details via this link:https://www.tomtop.com/p-d6282b.html?aid=L2919

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  • Meagan

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Meagan Tomtop Rep

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#428
  • Posted 6 years ago

Posted 6 years ago 2019-02-16#428

Quote :Posted 23 minutes ago

Could you please check on my order on 1/30/2019. Tracking numberLT288873346CNtracking has not updated since 2/1/2019. Order number is BN19A30R1137-H9S15Z

Hello Cosmolee,

Please check updates via this link:https://t.17track.net/en#nums=LT288873346CN

Here is the latest tracking information:

2019-02-01 20:14

Origin Post is Preparing Shipment -> We have received notice that the originating post is preparing to dispatch this mail piece.

2019-02-01 20:14

CHINA, SHENZHEN EMS, Processed Through Facility

Because the international shipping would take longer time. Please wait patiently. We sincerely hope that you can receive it asap.

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  • Tonton

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Tonton

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#429
  • Posted 6 years ago

Posted 6 years ago 2019-02-17#429

Concernant la commande AA19A29R3432-VUPD4E,Je pense que la deuxième télécommande est défectueuse. Comment régler ce problème ?

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  • Meagan

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Meagan Tomtop Rep

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#430
  • Posted 6 years ago

Posted 6 years ago 2019-02-17#430

Quote :Posted 35 minutes ago

Concernant la commande AA19A29R3432-VUPD4E,Je pense que la deuxième télécommande est défectueuse. Comment régler ce problème ?

Cher Tonton,

Est-ce possible de vous déranger en prenant une vidéo détaillée qui peut montrer ce problème de manière spécifique et l'envoyer à

support@tomtop.com? Et puis nous contacterons notre technicien et vous donnerons une solution raisonnable.

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