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Forum Home > Help Center > WHAT’S THE TOMTOP PRODUCT WARRANTY?

  • Meagan

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Meagan Tomtop Rep

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#251
  • Posted 6 years ago

Posted 6 years ago 2018-11-08#251

Quote :Posted 20 minutes ago

Please can you advise when I am likely to receive my order.

Order number: BN18J30G4447-8ZGXHM

Parcel number: 84189301

Order date: 2018-10-30

Hello Georgina,

Please check updates via this link :https://t.17track.net/en#nums=LX921225074CN

Here are the latest updates:

2018-11-02 09:30

Shenzhen, left Shenzhen sent to Shenzhen Post Express company China Express (Hong Kong) Business Department

2018-11-02 09:30

Shenzhen city, leaving Shenzhen to London Heathrow Airport aviation hub

Because the international shipping would take longer time. Please wait patiently. We sincerely hope that you can receive it asap.

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  • Meagan

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Meagan Tomtop Rep

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#252
  • Posted 6 years ago

Posted 6 years ago 2018-11-08#252

Quote :Posted 14 minutes ago

Could you please give me a tracking number for my purches       invoice id   BA18J31V3713-0L8XRD  

Dear   poppop,

Please check updates via this link: https://t.17track.net/en#nums=LX921270983CN

Here is the latest tracking information:

 2018-11-03 05:30

SHENZHEN (CN), International departure - enroute to Australia

2018-11-02 14:39

CN-518103, CHINA, Received item from Sender (Outbound)If everything goes well, you will receive the item within 15-25 working days.

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  • Danieltoown

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Danieltoown junior member

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#253
  • Posted 6 years ago

Posted 6 years ago 2018-11-09#253

Is it compatible with universal wireless receivers?DA128B

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  • Meagan

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Meagan Tomtop Rep

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#254
  • Posted 6 years ago

Posted 6 years ago 2018-11-09#254

Quote :Posted 57 minutes ago

Is it compatible with universal wireless receivers?DA128B

Dear   Danieltoown,

For Samsung Galaxy Note8 / S8 / S8 Plus / S7 / S7 edge / Note5 / S6 edge Plus / iPhone X / 8 Plus / 8 and Other Qi-enabled Devices

For more information, please check details via this link:https://www.tomtop.com/p-da128B.html?aid=L2919

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  • Kamylla

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Kamylla junior member

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#255
  • Posted 6 years ago

Posted 6 years ago 2018-11-13#255

Guarantee or warranty period？  S1626

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  • Meagan

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Meagan Tomtop Rep

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#256
  • Posted 6 years ago

Posted 6 years ago 2018-11-13#256

Dear Kamylla，

The warranty period is one year. 

As long as it is not artificially disassembled or artificially dropped into the lock body, there will be no problem, 

it is a weak electronic product, please replace the battery in time.

For more information, please check details via this link:https://www.tomtop.com/p-s1626.html?aid=L2919

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  • apaTaick

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apaTaick junior member

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#257
  • Posted 6 years ago

Posted 6 years ago 2018-11-14#257

Is it real wood material or plastic?V4767R

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  • Meagan

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Meagan Tomtop Rep

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#258
  • Posted 6 years ago

Posted 6 years ago 2018-11-14#258

Quote :Posted 42 minutes ago

Is it real wood material or plastic?V4767R

Dear apaTaick,

Material: Wood  

For more information, please check details via this link:https://www.tomtop.com/p-v4767r.html?aid=L2919

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  • Kennethsor

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Kennethsor junior member

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#259
  • Posted 6 years ago

Posted 6 years ago 2018-11-15#259

How many games in this device?F1605EU

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  • Bonolo

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Bonolo junior member

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#260
  • Posted 6 years ago

Posted 6 years ago 2018-11-15#260

Hola , necesito saber si puedo utilizar este dispositivo en un sistema operativo Linux. H10391

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