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Forum Home > Help Center > WHAT’S THE TOMTOP PRODUCT WARRANTY?

  • Clinaldo

  • junior member

  • Replies:

    15

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    8

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    70

Clinaldo junior member

  • Replies: 15
  • Posts: 8
  • Credits: 70
#1261
  • Posted a year ago

Posted a year ago 2023-02-02#1261

Where is my AA23A26I2018-2KI02U ?

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  • Meagan

  • Tomtop Rep

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    12169

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    1

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    24898

Meagan Tomtop Rep

  • Replies: 12169
  • Posts: 1
  • Credits: 24898
#1262
  • Posted a year ago

Posted a year ago 2023-02-02#1262

Quote :Posted 6 minutes ago

Where is my AA23A26I2018-2KI02U ?

Hello Clinaldo,

Please check updates via this link:https://t.17track.net/en#nums=CJ483009686DE

Here is the latest tracking information:

2023-02-02 06:33

Your package is in the delivery site serving your address. We are preparing it for delivery.

2023-02-01 09:01

Your package is in transit on our logistics platforms.

Because the international shipping would take longer time. Please wait patiently.

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  • Melva

  • junior member

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    15

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    65

Melva junior member

  • Replies: 15
  • Posts: 7
  • Credits: 65
#1263
  • Posted a year ago

Posted a year ago 2023-02-07#1263

Please cancel my order  ,I do not need the items anymore.

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  • Meagan

  • Tomtop Rep

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    12169

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    24898

Meagan Tomtop Rep

  • Replies: 12169
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#1264
  • Posted a year ago

Posted a year ago 2023-02-07#1264

Quote :Posted 7 minutes ago

Please cancel my order  ,I do not need the items anymore.

Dear Melva,

Could you please inform us your order number ? And then we will give you a reasonable solution.

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  • Elijah

  • junior member

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Elijah junior member

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#1265
  • Posted a year ago

Posted a year ago 2023-02-09#1265

Order AA23A23V2203-HYJY17，Could you please tell me when my order is gonna arrive?

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  • Meagan

  • Tomtop Rep

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    12169

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    1

  • Credits:

    24898

Meagan Tomtop Rep

  • Replies: 12169
  • Posts: 1
  • Credits: 24898
#1266
  • Posted a year ago

Posted a year ago 2023-02-09#1266

Quote :Posted 7 minutes ago

Order AA23A23V2203-HYJY17，Could you please tell me when my order is gonna arrive?

Hello Elijah,

Please check updates via this link:https://t.17track.net/en#nums=YT2302521266034531

Here is the latest tracking information:

2023-02-06 10:30

BE0001, delivery to local courier

2023-02-06 10:29

BE0001, Departed from Facility.

Please wait patiently. We sincerely hope that you can receive it asap

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  • Jithesh

  • junior member

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    22

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    14

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Jithesh junior member

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  • Posts: 14
  • Credits: 114
#1267
  • Posted a year ago

Posted a year ago 2023-02-15#1267

I bought the same product 3 times，I want to cancel the following orders.

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  • Meagan

  • Tomtop Rep

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    12169

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    24898

Meagan Tomtop Rep

  • Replies: 12169
  • Posts: 1
  • Credits: 24898
#1268
  • Posted a year ago

Posted a year ago 2023-02-15#1268

Quote :Posted 7 minutes ago

I bought the same product 3 times，I want to cancel the following orders.

Dear Jithesh,

Could you please inform us your order number ? And then we will give you a reasonable solution.

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  • Gleisson

  • junior member

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    42

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    184

Gleisson junior member

  • Replies: 42
  • Posts: 20
  • Credits: 184
#1269
  • Posted a year ago

Posted a year ago 2023-02-17#1269

I have placed the above order on 3/2/2023, and still have not received it.  

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  • Meagan

  • Tomtop Rep

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    12169

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    24898

Meagan Tomtop Rep

  • Replies: 12169
  • Posts: 1
  • Credits: 24898
#1270
  • Posted a year ago

Posted a year ago 2023-02-17#1270

Quote :Posted 2 minutes ago

I have placed the above order on 3/2/2023, and still have not received it.  

Hello Gleisson ,

Please check updates via this link:https://t.17track.net/en#nums=UG941415727YP

Here is the latest tracking information:

2023-02-17 02:57

South West Parcel Hub, Destination Country - Arrival

2023-02-16 10:07

International shipment release - Import

If everything goes well, you will receive the item within 15-25 working days.

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