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  • gosseyn

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gosseyn junior member

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#31
  • Posted 6 years ago

Posted 6 years ago 2018-05-25#31

1 weak ago (today it is 6 business days) I ordered the Xiaomi Mijia Roborock.
In the product describtion it says that the product will be shipped within 3 - 5 business days.
Under order information my order still is "on hold".
Because  I am very excited about my new device I wanted to ask, when the shipment will actually take place.

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  • Mikeila

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Mikeila junior member

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#32
  • Posted 6 years ago

Posted 6 years ago 2018-05-25#32

 Product does not work! Red led indicator steady, not like the instructions stated.

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  • Meagan

  • Tomtop Rep

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Meagan Tomtop Rep

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#33
  • Posted 6 years ago

Posted 6 years ago 2018-05-25#33

Quote :Posted 31 minutes ago

1 weak ago (today it is 6 business days) I ordered the Xiaomi Mijia Roborock.
In the product describtion it says that the product will be shipped within 3 - 5 business days.
Under order information my order still is "on hold".
Because  I am very excited about my new device I wanted to ask, when the shipment will actually take place.

Hello friend,

Could you please send email to support@tomtop.com with order number ? And then we will give you a reasonable solution.

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  • Meagan

  • Tomtop Rep

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Meagan Tomtop Rep

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#34
  • Posted 6 years ago

Posted 6 years ago 2018-05-25#34

Quote :Posted 28 minutes ago

 Product does not work! Red led indicator steady, not like the instructions stated.

Hello  friend,

Is that possible to bother you taking a detailed video which can show this problem specifically and send it to support@tomtop.com? And then we will contact our technician and give you a reasonable solution.

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  • Meagan

  • Tomtop Rep

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Meagan Tomtop Rep

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#35
  • Posted 6 years ago

Posted 6 years ago 2018-05-25#35

Quote :Posted 47 minutes ago

What size pipe is this camera rated for?   Y5517-EU

Hello  friend,

Camera Size: 23mm * 120mm / 0.9 * 4.7in Case Dimensions: 38 * 29 * 15cm / 15 * 11.4 * 5.9in

For more details, please check this link :  https://www.tomtop.com/search/y5517-eu.html

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  • Kamylla

  • junior member

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Kamylla junior member

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#36
  • Posted 6 years ago

Posted 6 years ago 2018-05-29#36

 order CA18E23M3805-ZMJT2J has been shipped on May 24, please check the logistics information after 3-5 days.

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  • Meagan

  • Tomtop Rep

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Meagan Tomtop Rep

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#37
  • Posted 6 years ago

Posted 6 years ago 2018-05-29#37

Quote :Posted an hour ago

 order CA18E23M3805-ZMJT2J has been shipped on May 24, please check the logistics information after 3-5 days.

Hello  friend,

Please check updates via this link:  https://t.17track.net/zh-cn#nums=HKHKT74558951850

Your item was sent out on 2018-05-24.  It takes 3-5 working days for carrier to update shipping information.

Please check it few days later. 

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  • Adilson

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Adilson junior member

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#38
  • Posted 6 years ago

Posted 6 years ago 2018-05-30#38

I want to change my phone numbr on Order No:BA18E28T3422-ZG0UH3   

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  • Salete

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Salete junior member

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#39
  • Posted 6 years ago

Posted 6 years ago 2018-05-30#39

My order no – BN18C08J0835-RB8QA, date of order – 3rd March 2018 has not received yet.

Inquire and update me URGENTLY. 

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  • zeenat

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zeenat junior member

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#40
  • Posted 6 years ago

Posted 6 years ago 2018-05-30#40

still haven’t received this order, what do you suggest?   

  • AN18C06F5758-47E81R

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