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17-09-2017 I reported (TomTopWeb) that I can not communicate with TomTop via E.Mail (support@tomtop.com it does not work).I want news about 3 articles not arrived:

No AN17H27N0740-3RMQVY - data 2017-08-27 14:07:40

Dear Tomtop. Order date: 2017-08-03 11:54:19. Tracking no:RS768060942CN. Last time we talked you suggested we should wait 2-5 days to see if package would arrive. Still nothing...(47 days..!!!??) been waiting since 2017-08-03. Every time I have to go "check" local post office, they can't even trace the tracking no:RS768060942CN. Please help or give refund  

Quote : Posted 6 days ago by roby.lonzar

17-09-2017 I reported (TomTopWeb) that I can not communicate with TomTop via E.Mail (support@tomtop.com it does not work).I want news about 3 articles not arrived:

No AN17H27N0740-3RMQVY - data 2017-08-27 14:07:40

 

1) - Accessori Grinding elettrica 10pcs 3mm Shank HSS Frese Rotary Burr per Drill lavorazione del legno Tool Set incidere di CNC
       Oggetto n° E1992 - €2,57 EUR

 

2) - 7 in 1 Set di artigianato in pelle in acciaio inossidabile Groover Creaser per la cucitura e la cremagliera del bordo di bordo
       Oggetto n° E2543 - €6,33 EUR

 

3) - 4 pz/set 5 flauto Countersink Drill Bit impostato con il rapido cambiamento Hex tibia alta carbonio acciaio falegnameria smusso

       Oggetto n° E1457 - €2,92 EUR

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today I signal - Grinding Set Kkmoon AC110-230V - it does not work. I ask you to contact and clarify the situation

                                                                                                                                   Lonzar Roberto (roby.lonzar@alice.it)

Dear Customer,

We apologize for the inconvenience caused. 

I checked your order, items have been sent out with tracking No.RH024788517TR. Please check the update via this link:   http://www.17track.net/en/track?nums=RH024788517TR&fc=0
It takes 7-25 working days for the carrier to finish deliver, Would you keep patience and wait the expected date ? If you could not receive them then, please contact us soon. Thanks a lot.

Quote : Posted 6 days ago by Michael3805370

Dear Tomtop. Order date: 2017-08-03 11:54:19. Tracking no:RS768060942CN. Last time we talked you suggested we should wait 2-5 days to see if package would arrive. Still nothing...(47 days..!!!??) been waiting since 2017-08-03. Every time I have to go "check" local post office, they can't even trace the tracking no:RS768060942CN. Please help or give refund  

Dear Customer,

Thanks for shopping with us and sorry for late reply.

I have checked tracking information, it shows delivered now. You can check the detail via this link : http://www.17track.net/en/track?nums=RS768060942CN&fc=0
Would you kindly contact your local post office with your full name and tracking No.  firstly ？ Any updates, please send us email to support@tomtop.com. We will follow up this matter all the time until you get it. Thanks a lot.

Order No.: AA17I08M3034-KRUGVW

Order date: 2017-09-08 01:30:34

On my order CN17I13F4731-HYSH9Z, the goods have been ordered
FeiyuTech SPG Newest Version 3-Axis Handheld Gimbal Smartphone Stabilizer, but I got
FeiyuTech SPG with 3-Axis Stabilized Handheld Gimbal

Quote : Posted 7 hours ago by tony TRUE

On my order CN17I13F4731-HYSH9Z, the goods have been ordered
FeiyuTech SPG Newest Version 3-Axis Handheld Gimbal Smartphone Stabilizer, but I got
FeiyuTech SPG with 3-Axis Stabilized Handheld Gimbal

Dear Customer,

We apologize for the inconvenience caused. For this problem, Please send email to support@tomtop.com with your order number and item's photo. 
And then we will give you a reasonable solution. Thanks for your assistance.
Best Regards!

Quote : Posted 11 hours ago by Maxymo78

Order No.: AA17I08M3034-KRUGVW

Order date: 2017-09-08 01:30:34

Dear Customer,

Sorry for  this inconvenience and delay caused to you. For your order, According to carrier's policy, we could not send your item by the shipping way you picked up before. Our customer service sent you an email about the details , would you check your email  box and reply us soon? And then we will give you a reasonable solution. No worries.

Thank you! I'll come to do some shopping next time.