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  • Meagan

  • Tomtop Rep

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Meagan Tomtop Rep

  • Replies: 12466
  • Posts: 1
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#111
  • Posted 6 years ago

Posted 6 years ago 2018-07-05#111

Quote :Posted an hour ago

The THLKnight phone I purchased through you is not working up to standards. It shuts done while I am working in applicationa and will not accept any sim card I put in it.

Please advise on how I can get an exhange or what can be done. 

Dear  Customer,

Is that possible to bother you taking a detailed video which can show this problem specifically and send it to support@tomtop.com? And then we will contact our technician and give you a reasonable solution.

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  • Meagan

  • Tomtop Rep

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Meagan Tomtop Rep

  • Replies: 12466
  • Posts: 1
  • Credits: 25492
#112
  • Posted 6 years ago

Posted 6 years ago 2018-07-05#112

Quote :Posted 16 minutes ago

Do you have black only ?   PZ0314B-EU 

Dear  Customer,

Is that possible to bother you taking a detailed video which can show this problem specifically and send it to support@tomtop.com? And then we will contact our technician and give you a reasonable solution.

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  • Valntina

  • junior member

  • Replies:

    46

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    217

Valntina junior member

  • Replies: 46
  • Posts: 25
  • Credits: 217
#113
  • Posted 6 years ago

Posted 6 years ago 2018-07-09#113

i got a message that my order should arrive 3 juni but it still hasn’t arrived… why?

the order number is No.AN18E26Q5939-W7HKBW

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  • Dominic

  • junior member

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    20

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Dominic junior member

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  • Posts: 27
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#114
  • Posted 6 years ago

Posted 6 years ago 2018-07-09#114

How do I confirm receipt of an order?  Y7766BL-2

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  • Alexssandro

  • junior member

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    14

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Alexssandro junior member

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  • Posts: 24
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#115
  • Posted 6 years ago

Posted 6 years ago 2018-07-09#115

Is the manual in English and can the fan be returned if it doesn't work?   H21928S-US  

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  • Meagan

  • Tomtop Rep

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Meagan Tomtop Rep

  • Replies: 12466
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#116
  • Posted 6 years ago

Posted 6 years ago 2018-07-09#116

Quote :Posted 3 hours ago

i got a message that my order should arrive 3 juni but it still hasn’t arrived… why?

the order number is No.AN18E26Q5939-W7HKBW

Dear  Customer,

We have refunded the full amount to you, please double check your account firstly.

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  • Meagan

  • Tomtop Rep

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Meagan Tomtop Rep

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#117
  • Posted 6 years ago

Posted 6 years ago 2018-07-09#117

Quote :Posted 2 hours ago

How do I confirm receipt of an order?  Y7766BL-2

Dear   Customer,

Could you please tell us your order number firstly ? 

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  • Meagan

  • Tomtop Rep

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Meagan Tomtop Rep

  • Replies: 12466
  • Posts: 1
  • Credits: 25492
#118
  • Posted 6 years ago

Posted 6 years ago 2018-07-09#118

Quote :Posted 2 hours ago

Is the manual in English and can the fan be returned if it doesn't work?   H21928S-US  

Dear  Customer,

Yes,manual in English.

For after-sale quality problems, please contact support@tomtop.com and attach photos and videos of product damage or missing.We will have professional technical staff to answer your quality questions by mail.

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  • Josilene

  • junior member

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    16

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    47

Josilene junior member

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#119
  • Posted 6 years ago

Posted 6 years ago 2018-07-11#119

What country this product make in? L2320B

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  • Meagan

  • Tomtop Rep

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    12466

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Meagan Tomtop Rep

  • Replies: 12466
  • Posts: 1
  • Credits: 25492
#120
  • Posted 6 years ago

Posted 6 years ago 2018-07-11#120

Quote :Posted 38 minutes ago(Being review)

What country this product make in? L2320B

Dear  Customer,

Of course it is made in China.

For more information, please check this link :https://www.tomtop.com/search/l2320b.html

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