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  • Meagan

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Meagan Tomtop Rep

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#101
  • Posted 6 years ago

Posted 6 years ago 2018-07-04#101

Quote :Posted 2 hours ago

Could I please have a picture of the receipt of my order. I need it for the customs.    Order No:AN18F22T1532-9E5QH9

Dear  Customer,

We have sent the invoice to your email. Please double check it.

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  • Meagan

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Meagan Tomtop Rep

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#102
  • Posted 6 years ago

Posted 6 years ago 2018-07-04#102

Quote :Posted 51 minutes ago

I'm interested in 10 units of orange color. Would it be possible?   #RM7157BL  

Dear  Customer,

Yes, we have enough inventory for this product. You can rest assured that we will quickly arrange delivery for you.

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  • Meagan

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Meagan Tomtop Rep

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#103
  • Posted 6 years ago

Posted 6 years ago 2018-07-04#103

Quote :Posted 50 minutes ago

May i know the material of this item ?   Y6490 

Dear  Customer,

It's  PU & ABS.  For more information, please check this link:https://www.tomtop.com/p-y6490.html

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  • Desmond

  • junior member
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Desmond junior member

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#104
  • Posted 6 years ago

Posted 6 years ago 2018-07-05#104

I made a mistake and order a wrong color Umidigi Z2.

Would you be so nice and change color to twilight ?

Order No is:

AP18G03P1930-T3YPN7

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  • Meagan

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Meagan Tomtop Rep

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#105
  • Posted 6 years ago

Posted 6 years ago 2018-07-05#105

Quote :Posted an hour ago

I made a mistake and order a wrong color Umidigi Z2.

Would you be so nice and change color to twilight ?

Order No is:

AP18G03P1930-T3YPN7

Dear  Customer,

We have changed the color in our system for you, no worries.

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  • Sodein

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Sodein junior member

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#106
  • Posted 6 years ago

Posted 6 years ago 2018-07-06#106

The item i ordered should have been for Android, but its IOS. I have enclosed photographs so you can see wrong item.

Invoice ID: AA18E17H5653-ZE2U2V

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  • Deividas

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Deividas junior member

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#107
  • Posted 6 years ago

Posted 6 years ago 2018-07-06#107

How can I pay through my points  Y7192-6

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  • Meagan

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Meagan Tomtop Rep

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#108
  • Posted 6 years ago

Posted 6 years ago 2018-07-06#108

Quote :Posted an hour ago

The item i ordered should have been for Android, but its IOS. I have enclosed photographs so you can see wrong item.

Invoice ID: AA18E17H5653-ZE2U2V

Dear  Customer,

Could you please take photos for us and send to support@tomtop.com ? We will give you a reasonable solution then.

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  • Meagan

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Meagan Tomtop Rep

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#109
  • Posted 6 years ago

Posted 6 years ago 2018-07-06#109

Quote :Posted 18 minutes ago

How can I pay through my points  Y7192-6

Dear Customer,

In placing order page, you can use the points to change the money.

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  • Amarildo

  • junior member
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Amarildo junior member

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#110
  • Posted 6 years ago

Posted 6 years ago 2018-07-10#110

I placed an order this afternoon and there is an error in the shipping address. The address should NOT contain Messingham. I want to make sure that my order gets to the right place.    Order number No. No.BN18G07L4420-M4E0JD

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