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SUPPORT FAQ

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  • Brave

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SUPPORT FAQ

#1
  • Posted 6 years ago
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Posted 6 years ago 2017-09-19#1

Our customer service e-mail: support@tomtop.com

HOW DO I RETURN A ITEM?

Please contact our customer service via email towholesale@tomtop.comto help if we can solve the problem together first. In most cases, items can be returned within 45 days.Please contact us before returning the item, or we will refuse to deal with it.


MY PRODUCTS HAVE STOPPED WORKING CORRECTLY

If you encounter quality issues within the warranty period you will be covered. Learn all about the warranty procedure. Every product has a specific warranty period. If it is not stated in the product listing, contact us via email towholesale@tomtop.com.If it is outside of warranty we may still be able to offer repairs or replacement parts.


AN ITEM WAS DAMAGED DURING SHIPPING

If your item was damaged during shipping, you are eligible for a full refund. When requesting your refund, please be ready to provide Customer Service with graphs clearly showing the problem with the item and its courier number as soon as possible. Please also provide "Proof of Damage" documentation from your courier.


THE ITEM IS NOT AS DESCRIBED

If the items received are not the one you ordered or not as described, you can choose to keep the item at a discounted price or request a replacement or a full refund by contacting us atwholesale@tomtop.com.

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  • Tais

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#2
  • Posted 5 years ago

Posted 5 years ago 2018-05-22#1

i received a item  but i do not need it any more, can i return it to you ? 

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#3
  • Posted 5 years ago

Posted 5 years ago 2018-05-22#2

I received item, but it could not be charged ， give me solution. 

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#4
  • Posted 5 years ago

Posted 5 years ago 2018-05-22#3

Quote :Posted 24 minutes ago(Being review)

i received a item  but i do not need it any more, can i return it to you ? 

Hello  friend,

Could you please keep the item as the returning shipping fee is too high ? Please send us your final decision to support@tomtop.com.

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#5
  • Posted 5 years ago

Posted 5 years ago 2018-05-22#4

Quote :Posted 25 minutes ago

I received item, but it could not be charged ， give me solution. 

Hello  friend,

Is that possible to bother you taking a detailed video which can show this problem specifically and send it to support@tomtop.com? And then we will contact our technician and give you a reasonable solution.

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#6
  • Posted 5 years ago

Posted 5 years ago 2018-05-23#5

Please help with my tracking problem  EA308498580CN

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#7
  • Posted 5 years ago

Posted 5 years ago 2018-05-23#6

Can tell me someone if this watch have an sleep monitoring?   J2905

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#8
  • Posted 5 years ago

Posted 5 years ago 2018-05-23#7

It's been over a month and I have not received this order yet. Any idea where it might be?   

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#9
  • Posted 5 years ago

Posted 5 years ago 2018-05-23#8

I still havent recived my order.  

  • BA18C31J5520-SGMZMH

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#10
  • Posted 5 years ago

Posted 5 years ago 2018-05-23#9

Quote :Posted 2 hours ago

Please help with my tracking problem  EA308498580CN

Hello  friend,

Please check updates via this link:  https://t.17track.net/en#nums=EA308498580CN

Here is the latest tracking information:

2018-05-23 07:39

Suzhou, Suzhou International Comprehensive Insurance Zone range of the collection (name: Fan Jianzhong, contact Tel:)

If everything goes well, you will receive the item within 15-25 working days.

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