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  • Jerlan

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Jerlan junior member

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#1131
  • Posted a year ago

Posted a year ago 2022-06-28#1131

I have to cancel the order number BA22F27N1918-NL2NXN.

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  • Meagan

  • Tomtop Rep

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Meagan Tomtop Rep

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#1132
  • Posted a year ago

Posted a year ago 2022-06-28#1132

Quote :Posted 9 minutes ago

I have to cancel the order number BA22F27N1918-NL2NXN.

Dear Jerlan ,

We've paused your order in our system.

Could you please tell us exact reason you need cancel this order ? And then we will give you a proper solution.

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  • Bettina

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Bettina junior member

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#1133
  • Posted a year ago

Posted a year ago 2022-07-04#1133

BN22F25I3507-ZHCFIH not received ，can you send it here soon ? 

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  • Meagan

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Meagan Tomtop Rep

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#1134
  • Posted a year ago

Posted a year ago 2022-07-04#1134

Quote :Posted 10 minutes ago

BN22F25I3507-ZHCFIH not received ，can you send it here soon ? 

Hello Bettina,

Please check updates via this link:https://t.17track.net/en#nums=UG495067567YP

Here is the latest tracking information:

2022-07-02 10:14

Delivery Address, DELIVERY RECORDED

2022-07-02 09:42

Horsham DO, SORTED FOR DELIVERY

Can you contact the local post office with your full name and tracking number # UG495067567YP ?

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  • Allison

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Allison junior member

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#1135
  • Posted a year ago

Posted a year ago 2022-07-12#1135

Please advise status of the subject order AN22G05Q4658-47W77C scheduled for delivery .

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  • Meagan

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Meagan Tomtop Rep

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#1136
  • Posted a year ago

Posted a year ago 2022-07-12#1136

Quote :Posted 8 minutes ago

Please advise status of the subject order AN22G05Q4658-47W77C scheduled for delivery .

Hello Allison,

Please check updates via this link:https://t.17track.net/en#nums=4006318861333178

Here is the latest tracking information:

2022-07-11 16:12

RICHMOND,BC, Shipment picked up by Canada Post

2022-07-06 18:05

Electronic information submitted by shipper

If everything goes well, you will receive the item within 15-25 working days.

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  • Eliecer

  • junior member

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Eliecer junior member

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#1137
  • Posted a year ago

Posted a year ago 2022-07-19#1137

Nearly two month ago i got a 3D-printer Creality CR-10 smart from you. 

Now i have a lot of problems with the touch display. It touch by itself randomly all over the screen. 

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  • Meagan

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Meagan Tomtop Rep

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#1138
  • Posted a year ago

Posted a year ago 2022-07-19#1138

Quote :Posted 9 minutes ago

Nearly two month ago i got a 3D-printer Creality CR-10 smart from you.

Now i have a lot of problems with the touch display. It touch by itself randomly all over the screen.

Dear Eliecer ,

Is that possible to bother you taking a detailed video which can show this problem specifically and send it to support@tomtop.com?

And then we will contact our technician and give you a reasonable solution.

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  • Isabel

  • junior member

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Isabel junior member

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#1139
  • Posted a year ago

Posted a year ago 2022-07-21#1139

Which power supply does the Wireless Charger need ?  PAA2597B

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  • Meagan

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Meagan Tomtop Rep

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#1140
  • Posted a year ago

Posted a year ago 2022-07-21#1140

Quote :Posted 16 minutes ago

Which power supply does the Wireless Charger need ?  PAA2597B

Dear Isabel，

Supports most qc3.0 and PD protocol chargers on the market, but in order to obtain the best performance,

It is recommended to use the Xiaomi standard 65W charger .

For more information, please check details via this link:https://www.tomtop.com/p-paa2597b.html

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