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  • Meagan

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Meagan Tomtop Rep

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#11
  • Posted 6 years ago

Posted 6 years ago 2017-12-30#11

Quote :Posted 58 minutes ago

I received the order AN17K24K1903-N63Q4Y. Why do not you notice that it's delivered?

HelloIrina,
No worries, the system will change status automatically. 

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  • isacandan06

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#12
  • Posted 6 years ago

Posted 6 years ago 2018-01-03#12

Hello there. I want to order this product. but we have a customs problem here. Would you send the price of the product as 20-30 dollars and send it as a gift package ?? I will complete the order if it is sent in this way. or I will not shop. because the customs do not pass.

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  • Meagan

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Meagan Tomtop Rep

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#13
  • Posted 6 years ago

Posted 6 years ago 2018-01-05#13

Quote :Posted a day ago(Being review)

Hello there. I want to order this product. but we have a customs problem here. Would you send the price of the product as 20-30 dollars and send it as a gift package ?? I will complete the order if it is sent in this way. or I will not shop. because the customs do not pass.

Hello isacandan06,

We usually mark the parcel with lower value, so you might not need to pay the customs duties, yet it also depends on the customs rules of your country. Could you consult your local customs department to get more details about the customs fee. Please note that customers are responsible for paying the tax their countries charge.Hope for your understanding. For more details, please visit the following link:  https://www.tomtop.com/help/tax-customs-duties.html

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  • Luc Rohen

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#14
  • Posted 6 years ago

Posted 6 years ago 2018-01-05#14

Where is my order BN17L11T2238-CXM9CD 

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  • Meagan

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Meagan Tomtop Rep

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#15
  • Posted 6 years ago

Posted 6 years ago 2018-01-05#15

Quote :Posted 48 minutes ago(Being review)

Where is my order BN17L11T2238-CXM9CD

Hello luc rohen,

Your order has been dispatched with tracking No.RL955388099CH, Please check updates via this link:  https://t.17track.net/zh-cn?nums=RL955388099CH Here is the latest updates: 2018-01-02 10:46

ESMADI, Item released from customs

You will get the item within 4-5 working days if everything goes well. Hope you can get it earlier.

If you have any other problems or need assistance, please send email to support@tomtop.com. Thanks a lot.

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  • Franciele Goveia Da Rosa

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#16
  • Posted 6 years ago

Posted 6 years ago 2018-01-07#16

Where is my order?? I have wait for a long time.  BN17J07Q3620-Z071BS

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  • martinhopgood

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#17
  • Posted 6 years ago

Posted 6 years ago 2018-01-07#17

AN17L27T0605-U4H8BW

I have received my delivery but only 3 out of the 5 items where in the package. I am missing the phone and the bluetooth wireless charger dock from my order. The package arrived and had not been tampered with. 

Please advise me when I will receive the rest of my order. 

Regards 

Martin 

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  • Meagan

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Meagan Tomtop Rep

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#18
  • Posted 6 years ago

Posted 6 years ago 2018-01-08#18

Quote :Posted 6 hours ago(Being review)

Where is my order?? I have wait for a long time.  BN17J07Q3620-Z071BS

HelloFranciele,

Could you kindly contact your local post office with your full name and tracking number #RB019045817LA? Any updates, please send email to support@tomtop.com. Thanks a lot.

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  • Meagan

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Meagan Tomtop Rep

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#19
  • Posted 6 years ago

Posted 6 years ago 2018-01-08#19

Quote :Posted 2 hours ago(Being review)

AN17L27T0605-U4H8BW

I have received my delivery but only 3 out of the 5 items where in the package. I am missing the phone and the bluetooth wireless charger dock from my order. The package arrived and had not been tampered with. 

Please advise me when I will receive the rest of my order. 

Regards 

Martin 

Hello martin.

We have sent 3 items with tracking No.YT1736222166103054. It has been delivered according to the latest updates.

You can check tracking information via this link: https://t.17track.net/zh-cn#nums=YT1736222166103054

Could you kindly contact your local post office with your full name and tracking number ? Any updates, please send email to support@tomtop.com. Thanks a lot.

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  • EmilGurbatov

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#20
  • Posted 6 years ago

Posted 6 years ago 2018-01-09#20

Hi, I don’t know track of my order. My number of order BN17L08Q1451-ZAGT9M. The order is paid 2017-12-08 05:14:51

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