Forum Home > Discussion & Sharing > Let us know what you think of TOMTOP App
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TOMTOP APP Tomtop Rep

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#61
  • Posted 4 years ago

Posted 4 years ago 2017-12-08#61

Quote :Posted 8 days ago

Her şey güzel fakat ürün onaylama ve yorum yapma kısmını bi çözemedim 

Dear Customer, Thank you for your feedback. Would you let us know more details about the issue, if possible, please provide us the screenshot at mobile@tomtop.com, then we can check for you and issue you a better solution. Kind regards.

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  • TOMTOP APP

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TOMTOP APP Tomtop Rep

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#62
  • Posted 4 years ago

Posted 4 years ago 2017-12-08#62

Quote :Posted 5 days ago

Vocês não dividem no cartão Master Card?

Yes, we support credit card payment, please kindly check it when you place order.

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  • TOMTOP APP

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TOMTOP APP Tomtop Rep

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#63
  • Posted 4 years ago

Posted 4 years ago 2017-12-08#63

Quote :Posted 4 days ago

App is good but not easy to connect customer care i till not received my product i am many time replay customer support but tl no replay i thing my money is west

My  account is pati_abhi93@rediffmail.com

My original mail is patil_abhi93@rediffmail.com

Dear Customer, We have checked your order and it show that you have already received your package. You can check from 17track(www.17track.net) and your track number: RG862040602CN. Kind regards.

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  • TOMTOP APP

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TOMTOP APP Tomtop Rep

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#64
  • Posted 4 years ago

Posted 4 years ago 2017-12-08#64

Quote :Posted 4 days ago

I purchased 2 KKMOON cameras from you and been trying to get a detailed manual on how to set up the email notifications in English that’s why I’m giving you such a low rating. It would be nice to get some help from you on this issue. Thank you.Like the first reply. I did not receive a CD with the cameras. I took the time and looked in both boxes and no CD just quick setup guides. Please send me the CD at
Paul Turner 
755 14 1/2 st
Barron,WI
53812
Thank you.
Order # AA17j1404103-GGZC5Q
I’m still waiting for a response on weather you are going to send me a CD on the manual for the cameras I purchased from you that I did not receive with them. 
KKMOON Ip camera
Mod# 809
Sku-s435-us
P/n:tp-c537t
Order#AA17j1404103-GGZC5Q
Send to
Paul Turner
755 14 1/2 st
Barron,WI
54812
I’m still rating you at the lowest rate possible. I’ve been waiting for about a month for a response to weather I’m being sent the CD on all the features of the camera that was supposed to come with the package but did not. Thank you.
Dear Customer, We have already contacted you on live chat and ask you to provide us your email address, then we can check for you because we don't find any order information with order number"AA17j1404103-GGZC5Q", please kindly check it.

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TOMTOP APP Tomtop Rep

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#65
  • Posted 4 years ago

Posted 4 years ago 2017-12-08#65

Quote :Posted 4 days ago

Не могу отправить видео для подтверждения неисправности полученного товара. Только фото.

Dear Customer, Thank you for your feedback. please kindly send the video to our customer service at support@tomtop.com and they will deal with your problem.

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TOMTOP APP Tomtop Rep

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#66
  • Posted 4 years ago

Posted 4 years ago 2017-12-08#66

Quote :Posted 4 days ago

The search bar disappears when you start typing. 

Motorola G4 plus. Android 7.

Thank you for your feedback. Your issue has been duly noted and we have already begun the process of rectifying the issue to give you a better shopping experience with us. We thank you for your feedback. Constructive comments from customers like you go a long way in helping TOMTOP to serve you better.

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#67
  • Posted 4 years ago

Posted 4 years ago 2017-12-08#67

Quote :Posted 15 hours ago

BN17J09A0407-NLYIFW is my order number. I purchase rc car it's not working. the controller and receiver doesn't connect. please suggest. I know am writing to you here cause I didn't get any response from other emails I wrote.

Dear Customer, Thank you for your feedback. We're sorry to hear that and please kindly send more details like the picture or video that can be shown the issue to our customer service at support@tomtop.com and they will deal with your problem.Kind regards.

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#68
  • Posted 4 years ago

Posted 4 years ago 2017-12-08#68

Quote :Posted 10 hours ago

Eu estou desapontado com TOMTOP porque comprei há 3 meses e nem rastrear meu pedido consigo, só aparece erro na pesquisa.

Percebo que ficarei com prejuízo...

Estou realmente desapontado.

E não há nenhum suporte em português, infelizmente.

Dear Customer, We're sorry to hear that. Would you let us know more details about the issue, if possible, please provide us your email address and order number, then we can check for you and issue you a better solution. Kind regards.

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  • Aroo

  • junior member
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Aroo junior member

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#69
  • Posted 4 years ago

Posted 4 years ago 2017-12-08#69

I purchased items with mobile app

But when I login with my account n pc....There is no orders or purchase items ....Wats the wrong...My tomtop id gmail (aarun444@gmail.com)

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  • Николай Георгиев

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Николай Георгиев junior member

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#70
  • Posted 4 years ago

Posted 4 years ago 2017-12-08#70

Защо в сайта ме прехвърля на AliExpress 

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