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  • Meagan

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Meagan Tomtop Rep

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#21
  • Posted 5 years ago

Posted 5 years ago 2018-05-25#21

Quote :Posted 23 minutes ago

Hello, I still have not received my order.Order :AN18D26G4318-KT33F0   

Hello  friend,,

Can you contact the local post office with your full name and tracking number #LW172739085DE ? Because in many cases, the parcel has already arrived, but the logistics information is delayed to update.

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  • Meagan

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Meagan Tomtop Rep

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#22
  • Posted 5 years ago

Posted 5 years ago 2018-05-25#22

Quote :Posted 21 minutes ago

 I HAVE WAITED ONE MONTH FOR MY ORDER AND I HAVE NOT REECIEVED IT AND NOW I DEMAND A REFUND PLEASE AND DO NOT TELL ME ME TO WAIT YP TO 15 DAYS AND NI HAVE BEEN WAITING LONG ENOUGH


Hello  friend,

Could you please send email to support@tomtop.com with order number ? And then we will give you a reasonable solution.

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  • Meagan

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Meagan Tomtop Rep

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#23
  • Posted 5 years ago

Posted 5 years ago 2018-05-25#23

Quote :Posted 22 minutes ago

I placed an order wii remote, while placing order the delivery day was 10 to 15, it should have been delivered now. The tracking provided is not much useful either,  see below is order detail

Order Information:

Order number: AN18C30H2306-JXU2R8

Parcel number: 71771552

Order date: 2018-03-30

Hello  friend,

Can you contact the local post office with your full name and tracking number #BZ023520782CN? Because in many cases, the parcel has already arrived, but the logistics information is delayed to update.

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  • Richardlarma

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Richardlarma junior member

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#24
  • Posted 5 years ago

Posted 5 years ago 2018-05-30#24

Have you got my payment for order #AA18E13A1505-VFFB4V  ? 

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  • jurinoha

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jurinoha junior member

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#25
  • Posted 5 years ago

Posted 5 years ago 2018-05-30#25

Please advise if this order has been completed and when it will ship.     

  • Order invoice BN18E23N0413-54CIZX

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  • Meagan

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Meagan Tomtop Rep

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#26
  • Posted 5 years ago

Posted 5 years ago 2018-05-30#26

Quote :Posted an hour ago

Have you got my payment for order #AA18E13A1505-VFFB4V  ? 

Hello  friend,

We have not got payment you mentioned. Please contact your bank to check details.

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  • Meagan

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Meagan Tomtop Rep

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#27
  • Posted 5 years ago

Posted 5 years ago 2018-05-30#27

Quote :Posted an hour ago

Please advise if this order has been completed and when it will ship.     

  • Order invoice BN18E23N0413-54CIZX

Hello  friend,

We have cancelled your order and refunded the amount to you as you request in email.

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  • Lusterko

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Lusterko junior member

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#28
  • Posted 5 years ago

Posted 5 years ago 2018-06-02#28

DO YOU STILL HAVE THIS  PHONE IN STOCK ?  PZ0173B-EU 

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  • Meagan

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Meagan Tomtop Rep

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#29
  • Posted 5 years ago

Posted 5 years ago 2018-06-02#29

Quote :Posted 2 hours ago

DO YOU STILL HAVE THIS  PHONE IN STOCK ?  PZ0173B-EU 

Dear Customer,

This product PZ0173B-EU our Shenzhen warehouse is available, if necessary, you can order, then we will give you a shipment.

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  • narciso

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narciso junior member

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#30
  • Posted 5 years ago

Posted 5 years ago 2018-07-02#30

I saw the sales on H96Pro+, the price varies when I select different plug types.  However the description mentions the appropriate plug will be  shipped according to the address. If I select the lowest price, will the proper plug be shipped? V2799EU

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