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  • Meagan

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Meagan Tomtop Rep

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#971
  • Posted 5 years ago

Posted 5 years ago 2019-08-07#971

Quote :Posted 4 minutes ago

Is there any way to cancel this order? Is it too late? AN19H05V4512-GITEF0

Dear Carlotta ,

We've paused your order in our system. Could you please tell us exact reason you need cancel this order ? And then we will give you a proper solution.

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  • Sayra

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Sayra junior member

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#972
  • Posted 5 years ago

Posted 5 years ago 2019-08-08#972

Order Number: AA19F30M2116-2BE24L

On 1 July, the status shows it as dispatched, however, nothing beyond that.

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  • Meagan

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Meagan Tomtop Rep

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#973
  • Posted 5 years ago

Posted 5 years ago 2019-08-08#973

Quote :Posted 5 minutes ago

Order Number: AA19F30M2116-2BE24L

On 1 July, the status shows it as dispatched, however, nothing beyond that.

Dear  Sayra ,

Can you contact the local post office with your full name and tracking number # LT870957268CN ?

Because in many cases, the parcel has already arrived, but the logistics information is delayed to update.

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  • Hien

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Hien junior member

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#974
  • Posted 5 years ago

Posted 5 years ago 2019-08-13#974

Please can you tell me the date that this item will be delivered. I have not received it .

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  • Meagan

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Meagan Tomtop Rep

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#975
  • Posted 5 years ago

Posted 5 years ago 2019-08-13#975

Quote :Posted 4 minutes ago

Please can you tell me the date that this item will be delivered. I have not received it .

Dear Hien ,

Could you please send email to support@tomtop.com with order number ? And then we will give you a reasonable solution.

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  • wandumzi

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wandumzi junior member

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#976
  • Posted 5 years ago

Posted 5 years ago 2019-08-15#976

 You have a tracking number for me? AN19H06L3010-N959CZ 

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  • Meagan

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Meagan Tomtop Rep

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#977
  • Posted 5 years ago

Posted 5 years ago 2019-08-15#977

Quote :Posted a minute ago(Being review)

You have a tracking number for me? AN19H06L3010-N959CZ

Dear wandumzi,

Please check updates via this link :

https://t.17track.net/en#nums=LS815189534CH&fc=100045

Here is the latest tracking information:

2019-08-14 10:02

START CUSTOM CLEAR PROCESS
2019-08-14 09:55

SHIPMENT RECEIVED IN MADRID

If everything goes well, you will receive the item within 15-25 working days.

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  • Herlon

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Herlon junior member

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#978
  • Posted 5 years ago

Posted 5 years ago 2019-08-16#978

When I should receive my shipment? FedEx shows no record of the tracking number.

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  • Meagan

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Meagan Tomtop Rep

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#979
  • Posted 5 years ago

Posted 5 years ago 2019-08-16#979

Quote :Posted 32 seconds ago

When I should receive my shipment? FedEx shows no record of the tracking number.

Dear Herlon,

Could you please send email to support@tomtop.com with order number ? And then we will give you a reasonable solution.

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  • KennetsHar

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KennetsHar junior member

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#980
  • Posted 5 years ago

Posted 5 years ago 2019-08-17#980

Could you please let me know whether your tracking number is valid or not ?  Order number: BA19H15E4114-H3XDEN

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