Not received my order yet 169 - Help Center

Carlotta
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#801

Posted 6 years ago

From 2019-02-07 I have not received my order yet, why it takes so long ?

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sharon
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#802

Posted 6 years ago

Hi, I have ordered two wireless headphones 13 days ago and I haven't recieved them yet.

Thanks for your attention! Order No ：BA19C14M4447-INR79R

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Meagan
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#803

Posted 6 years ago

Quote :Posted 16 minutes ago
Hi, I have ordered two wireless headphones 13 days ago and I haven't recieved them yet.
Thanks for your attention! Order No ：BA19C14M4447-INR79R
Hello sharon ,

Please check updates via this link:https://t.17track.net/en#nums=LL033431839CN
Here is the latest tracking information:
2019-03-17 16:55
Leaving the Exchange Office, The shipment has left the international logistics centre of origin and is en route to its destination
2019-03-17 09:30
In the exchange office, The shipment has arrived at the international logistics centre of origin
If everything goes well, you will receive the item within 15-25 working days.

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Meagan
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#804

Posted 6 years ago

Quote :Posted 26 minutes ago
From 2019-02-07 I have not received my order yet, why it takes so long ?
Dear friend,
Could you please send email to support@tomtop.com with order number ? And then we will give you a reasonable solution.

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Camilly
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#805

Posted 6 years ago

I was supposed to get my order today I payed extra to have it today for my grandsons birthday.

But it’s not came so his birthday is ruined now .

Can you tell me when I will receive it please.

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keyser
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#806

Posted 6 years ago

I’m waiting on my order I payed extra to get it delivered today but not received 。

Can you tell me when i can receive it .

Order BN19C25I3833-4INSCA

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Meagan
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#807

Posted 6 years ago

Quote :Posted 17 minutes ago
I was supposed to get my order today I payed extra to have it today for my grandsons birthday.
But it’s not came so his birthday is ruined now .
Can you tell me when I will receive it please.
Dear Camilly ,
Could you please send email to support@tomtop.com with order number ? And then we will give you a reasonable solution.

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Meagan
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#808

Posted 6 years ago

Quote :Posted 17 minutes ago
I’m waiting on my order I payed extra to get it delivered today but not received 。
Can you tell me when i can receive it .
Order BN19C25I3833-4INSCA
Hello Camilly ,
Please check updates via this link:https://t.17track.net/en#nums=EA913775335CN
Here is the latest tracking information:
2019-03-27 23:37
GUANGZHOU (CN), International departure - enroute to Australia
2019-03-27 23:07
CN-, CHINA, Arrived at facility
Because the international shipping would take longer time. Please wait patiently.

We sincerely hope that you can receive it asap.

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Meagan
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#809

Posted 6 years ago

Quote :Posted 32 minutes ago(Being review)
I wanted to know when my order will be sent, because it has already been in the works for some time.
Dear thibault ,
Could you please send email to support@tomtop.com with order number ? And then we will give you a reasonable solution.

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Meagan
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#810

Posted 6 years ago

Quote :Posted 32 minutes ago(Being review)
Buongiorno invio il numero ordine richiesto CA19B02O5557-P0XDB7
Grazie resto in attesa.
Caro kiprotich,
Riesci a contattare l'ufficio postale locale con il tuo nome completo e numero di tracciamento # LM573967751CN?
Perché in molti casi il pacco è già arrivato, ma le informazioni logistiche vengono posticipate per l'aggiornamento.

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