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Forum Home > Help Center > Not reveived my order yet

  • Meagan

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Meagan Tomtop Rep

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#71
  • Posted 6 years ago

Posted 6 years ago 2018-05-24#71

Quote :Posted an hour ago

my product still does not arrive AN17L05T0305-V51QP8 

Hello  friend,

Please check updates via this link:  http://www.bpost2.be/bpostinternational/track_trace/find.php?search=s&lng=en&trackcode=985200000000836337

Here is the latest tracking information:

28-12-2017 13:31:02Your shipment has been delivered to the postal operator of the country of destination and will be delivered in the coming days.
28-12-2017 13:31:05Departure to country of destination
Can you contact the local post office with your full name and tracking number #985200000000836337 ? Because in many cases, the parcel has already arrived, but the logistics information is delayed to update.

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  • Meagan

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Meagan Tomtop Rep

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#72
  • Posted 6 years ago

Posted 6 years ago 2018-05-24#72

Quote :Posted an hour ago

AN18D22G5420-1JKDRB     Where is it 

Hello  friend,

We have refunded the full amount to you, please check your account firstly. 

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  • Meagan

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Meagan Tomtop Rep

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#73
  • Posted 6 years ago

Posted 6 years ago 2018-05-24#73

Quote :Posted an hour ago

I'm still not able to track my order & it shipped out on May 3. I was told 4 days ago to patiently wait 7 days. So I will wait until Saturday May 26th.   BN18E02Q1814-PTSN89

Hello  friend,

Could you please send email to support@tomtop.com with order number ? And then we will give you a reasonable solution.

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  • Meagan

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Meagan Tomtop Rep

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#74
  • Posted 6 years ago

Posted 6 years ago 2018-05-24#74

Quote :Posted an hour ago

My order is still in transit. I've ordered prioryty shipping!  Order No.: AA18D19J3705-8SWFHW 

You shoudl refund the cost of extra shipping if it's not Prioryty Shipping

Hello friend,

Please check updates via this link:  https://t.17track.net/en#nums=EA903743506CN

Here is the latest tracking information:

2018-05-24 05:15

WER Łódź, Processing for delivery

2018-05-24 01:56

WER Łódź, Item arrived

Could you please contact your local post office to pick it up ? 

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  • Kennethsor

  • junior member

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Kennethsor junior member

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#75
  • Posted 6 years ago

Posted 6 years ago 2018-05-25#75

Could you tell me if my command was shipped.

Numéro de Commande:AN18E07L5513-JSTNCB  

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  • Darrell

  • junior member

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Darrell junior member

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#76
  • Posted 6 years ago

Posted 6 years ago 2018-05-25#76

Please help in locating my package I received email that it was out for delivery and I do not have my package    BN18E19A3834-UJLKHN

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  • Meagan

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Meagan Tomtop Rep

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#77
  • Posted 6 years ago

Posted 6 years ago 2018-05-25#77

Quote :Posted 41 minutes ago

Could you tell me if my command was shipped.

Numéro de Commande:AN18E07L5513-JSTNCB  

Hello  friend,

We will send your order out within 48 hours, no worries.

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  • Meagan

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Meagan Tomtop Rep

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#78
  • Posted 6 years ago

Posted 6 years ago 2018-05-25#78

Quote :Posted 41 minutes ago

Please help in locating my package I received email that it was out for delivery and I do not have my package    BN18E19A3834-UJLKHN

Hello  friend,

Your order has been delivered on 2018-05-22. 

Please check updates via this link : https://t.17track.net/zh-cn#nums=01205046834356&fc=100007
Here are the latest updates:

2018-05-22 13:06

NEW YORK,NY-USA, Delivered - Signed for by

2018-05-22 11:13

NEW YORK,NY-USA, With delivery courier

2018-05-22 09:12

NEW YORK,NY-USA, Arrived at Delivery Facility in NEW YORK,NY-USA


If you have not received the item , please contact your local post office firstly?

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  • Falorni

  • junior member

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Falorni junior member

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#79
  • Posted 6 years ago

Posted 6 years ago 2018-05-28#79

This item: 

AEC BT207 Wireless Bluetooth 4.2 Speakers for Outdoor Sports

was despatched on 22nd April 2018. It has not yet been delivered.
Please advise of anticipated delivery date.

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  • christa

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christa junior member

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#80
  • Posted 6 years ago

Posted 6 years ago 2018-05-28#80

My name is Kgati Amon Sibuthuma. I ordered LED flame-less candles on the 27th of April 2018. My order number is:  AN18D27H2649-YNVLYP. It's getting closer to a month and I haven't received my order. 

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