Forum Home > Help Center > Not reveived my order yet
  • Meagan

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#671
  • Posted 5 years ago

Posted 5 years ago 2019-02-21#671

Quote :Posted 11 minutes ago

When will my order arrive?

AA19B10O4851-IS3YZ3


Hello Sayra ,

Please check updates via this link:https://t.17track.net/en#nums=YT1904221215000512

Here is the latest tracking information:

2019-02-19 09:56

IE, Job Received at Dublin Depot

2019-02-15 16:25

AMSTERDAM AIRPORT, Custom clearance completed.

If everything goes well, you will receive the item within 15-25 working days.

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  • Meagan

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#672
  • Posted 5 years ago

Posted 5 years ago 2019-02-21#672

Quote :Posted 17 minutes ago

Where is my order ?It's February and I still do not have my purchase.

Dear Miriano,

Could you please send email to support@tomtop.com with order number ? And then we will give you a reasonable solution.

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  • Valntina

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Valntina junior member

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#673
  • Posted 5 years ago

Posted 5 years ago 2019-02-22#673

Hi,  I placed one order. my order no is No.BN19B18V4200-VQJMXA. I have not yet received any updates about the dispatch.

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  • Thamir

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Thamir junior member

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#674
  • Posted 5 years ago

Posted 5 years ago 2019-02-22#674

I need to unexpectedly cancel my order and reverse the funds back to my account from earlier today.

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  • Deividas

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Deividas junior member

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#675
  • Posted 5 years ago

Posted 5 years ago 2019-02-22#675

I would like to know where is my order number AN19B03S2418-NKVS61 ?

I'm waiting this order since the 03st February.

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  • Lautaro

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Lautaro junior member

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#676
  • Posted 5 years ago

Posted 5 years ago 2019-02-22#676

I still have not received a shipment. Why?

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  • Meagan

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Meagan Tomtop Rep

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#677
  • Posted 5 years ago

Posted 5 years ago 2019-02-22#677

Quote :Posted 20 minutes ago

Hi,  I placed one order. my order no is No.BN19B18V4200-VQJMXA. I have not yet received any updates about the dispatch.

Hello Valntina ,

Please check updates via this link:https://t.17track.net/en#nums=RF707411937SG

Here is the latest tracking information:

2019-02-21 00:00

Information Received

If everything goes well, you will receive the item within 15-25 working days.

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  • Meagan

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Meagan Tomtop Rep

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#678
  • Posted 5 years ago

Posted 5 years ago 2019-02-22#678

Quote :Posted 17 minutes ago

I need to unexpectedly cancel my order and reverse the funds back to my account from earlier today.

Dear Thamir ,

Could you please send email to support@tomtop.com with order number ? And then we will give you a reasonable solution.

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  • Meagan

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Meagan Tomtop Rep

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#679
  • Posted 5 years ago

Posted 5 years ago 2019-02-22#679

Quote :Posted 16 minutes ago

I would like to know where is my order number AN19B03S2418-NKVS61 ?

I'm waiting this order since the 03st February.

Hello Deividas,

Please check updates via this link:https://t.17track.net/en#nums=UP907357556CN

Here is the latest tracking information:

2019-02-14 06:58

Planned to transfer, planned flight number TRUCK-KE0308-901, planned departure time 23:30

2019-02-12 07:21

Leave [Post Shenzhen International Bulk Mail], next stop [Shenzhen International]

If everything goes well, you will receive the item within 15-25 working days.

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  • Meagan

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Meagan Tomtop Rep

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#680
  • Posted 5 years ago

Posted 5 years ago 2019-02-22#680

Quote :Posted 17 minutes ago

I still have not received a shipment. Why?

Dear Lautaro,

Could you please send email to support@tomtop.com with order number ? And then we will give you a reasonable solution.

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