Quote : Posted 12 hours ago by lukawww

I have the same problem with my package. I ordered a phone a month ago:

Order number: BN17H28I3906-RS38U9

Parcel number: 59430357

Order date: 2017-08-28

Tracking Number: 1Z06981A6896946637

Dear Customer,

We apologize for the inconvenience caused. 

I checked your order, we have sent your item out with tracking No.1Z06981A6896946637  on 2017-08-30 . Please check the update via following link : http://www.17track.net/en/track?nums=1Z06981A6896946637&fc=0

Usually it takes 7-25 business days for carrier to finish the deliver ,which means 12-38 natural days.

The shipment item is in transit now, Could you kindly patience and wait until the expected delivery date. If you could not receive it by then, please contact us.  Best Regards!

Quote : Posted 7 hours ago by claudioabreu

i have a same problem! my order is  AA17I08O3517-JG74MM

Dear Customer,

Thanks for your message. I have checked your order, we have dispatched your item with tracking No.RX622046178CH  on 2017-09-29. Normally it takes 3-6 working days for carrier to update the tracking info. Please click following link for updates few days later:
http://www.17track.net/en/track?nums=RX622046178CH&fc=0

Usually it takes 7-25 business days for carrier to finish the deliver ,which means 12-38 natural days. The shipment item is in transit now, Could you keep patience and wait until the expected delivery date. If you could not receive it by then, please contact us.  Best Regards!

Quote : Posted 4 hours ago by Maki26

Hi, I have the same problem. Since the 1st september it seems my order n°CN17H21M1824-3HD2NW didn't move from Poland. I made the order 38 days ago now, please can you check if all is normal? Thank you

Dear Customer,

Sorry for this inconvenience caused to you. Your item has been sent out with tracking No.1Z3X64Y56850556876. Would you kindly contact your local post office and offer them your full name and tracking No. ?

Any updates, please send email to support@tomtop.com, and we will follow up this matter all the time until you receive the parcel. Thanks.

Quote : Posted 4 hours ago by David Clary

i ordered and it said instock and 48hr till ship,  

Order Placed Date:2017-08-25 06:21:03

 as you can see it did not ship till almost two weeks later

 Shipped Date:09/13/2017 6:23 AM

here is my order number  AA17H25R2103-7ALC3P

i cant even find thru the tracking that it shipped.

Dear Customer,

Any a bit inconvenience caused to you is deeply regretted.

I checked your order, we have sent your items out with tracking No. RF475244458SG. Here is the latest updates：
2017-09-26 18:01

Arrival at Destination Post (Country: US)

Usually it takes 7-25 business days for carrier to finish the deliver ,which means 12-38 natural days.

The shipment item is in transit now, Could you keep patience and wait until the expected delivery date. If you could not receive it by then, please contact us.  Best Regards!

Quote : Posted an hour ago by bill3630806

Comprei um Drone conforme numero de pedido que informo AA17G04A0720-PPPM09 ,até o momento não recebi, poderia me ajudar, eu necessito do produto, pois ele é uma ferramenta de trabalho

Estimado cliente,

Lamentamos que não possamos localizar o pedido através da informação. você nos deu. Você verificaria o número da ordem e enviaria o email para support@tomtop.com? E então, faremos o nosso melhor para corrigir esse problema. Bom dia.

Order: AN17I19I0033-MJ9TGT

"Shipped" more than a week ago,  order tracking not working. Support says sent without tracking. I want my money back. I think you not even shipped it.

Quote : Posted 9 minutes ago by Vaidas

Order: AN17I19I0033-MJ9TGT

"Shipped" more than a week ago,  order tracking not working. Support says sent without tracking. I want my money back. I think you not even shipped it.

Dear Customer,

Sorry for this inconvenience caused to you here.

We have sent your item out with tracking No.1Z3X64Y56867022929 on 2017-09-19 .Normally it takes 7-25 working days for carrier to deliver it, which means 15-38 natural days. Would you please keep patience and wait few days ? If you could not receive it by the expected date, please contact us timely. 

Thanks for your patience and understanding.

i have not gotten my order

Quote : Posted 30 minutes ago by danielschneider1958

i have not gotten my order

Hello, Please send email to support@tomtop.com with your order number. My colleague will do our best to help you. Thanks a lot.