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Forum Home > Help Center > Not reveived my order yet

  • Meagan

  • Tomtop Rep

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Meagan Tomtop Rep

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#181
  • Posted 6 years ago

Posted 6 years ago 2018-07-03#181

Quote :Posted an hour ago

AA18F07H3020-5Z3JNXWhen will you ship my order?  

Dear  Customer,

We have refunded the full amount to you as the item is out of stock. Please feel free to check your account. 

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  • Meagan

  • Tomtop Rep

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Meagan Tomtop Rep

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#182
  • Posted 6 years ago

Posted 6 years ago 2018-07-03#182

Quote :Posted an hour ago

My order #BA18E20F4846-SSI2UM was shipped at  May, 25, a long time ago.

Since that moment I am still not receive it 

Dear  Customer,

Can you contact the local post office with your full name and tracking number #BZ025645379CN? Because in many cases, the parcel has already arrived, but the logistics information is delayed to update.

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  • Meagan

  • Tomtop Rep

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Meagan Tomtop Rep

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#183
  • Posted 6 years ago

Posted 6 years ago 2018-07-03#183

Quote :Posted an hour ago

i made the order on your website tomtop.com, oreder number AA18D03J3032-TY54NZ on 2018 04 03 and still haven't received. What's the problem? Will i ever get it and when? 

Dear  Customer,

Can you contact the local post office with your full name and tracking number #LVS169821000121692? Because in many cases, the parcel has already arrived, but the logistics information is delayed to update.

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  • Maccari

  • junior member

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Maccari junior member

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#184
  • Posted 6 years ago

Posted 6 years ago 2018-07-04#184

I ordered wireless router from your website but have not receive it. 

order no. BA18E24U4346-SVZQU9



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  • KennethFourie

  • junior member

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KennethFourie junior member

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#185
  • Posted 6 years ago

Posted 6 years ago 2018-07-04#185

My order still in processing stage after order completion and its important to know when you will send it. 

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  • Meagan

  • Tomtop Rep

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Meagan Tomtop Rep

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#186
  • Posted 6 years ago

Posted 6 years ago 2018-07-04#186



Quote :Posted 2 hours ago

I ordered wireless router from your website but have not receive it.

order no. BA18E24U4346-SVZQU9



Dear  Customer,

Your item has been delivered on 2018-07-03. Please check updates via this link :https://ecommerceportal.dhl.com/track/?ref=RX302093224DEHere are the latest updates:

Successfully deliveredTue, July 03 at 12:16 PMLTKirchheim, Germany

If you have not received the item , please contact your local post office firstly?

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  • Meagan

  • Tomtop Rep

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Meagan Tomtop Rep

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#187
  • Posted 6 years ago

Posted 6 years ago 2018-07-04#187

Quote :Posted 2 hours ago

My order still in processing stage after order completion and its important to know when you will send it. 

Dear  Customer,

Could you please send email to support@tomtop.com with order number ? And then we will give you a reasonable solution.

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  • Sthefanne

  • junior member

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    36

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Sthefanne junior member

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#188
  • Posted 6 years ago

Posted 6 years ago 2018-07-05#188

i didn't receive my order. I want to cancel this. Please send my money back.

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  • Meagan

  • Tomtop Rep

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Meagan Tomtop Rep

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#189
  • Posted 6 years ago

Posted 6 years ago 2018-07-05#189

Quote :Posted 31 minutes ago

i didn't receive my order. I want to cancel this. Please send my money back.

Dear  Customer,

Could you please send email to support@tomtop.com with order number ? And then we will give you a reasonable solution.

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  • Aidan

  • junior member

  • Replies:

    35

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    445

Aidan junior member

  • Replies: 35
  • Posts: 75
  • Credits: 445
#190
  • Posted 6 years ago

Posted 6 years ago 2018-07-06#190

I don’t have the product . I need my money back .     AN18F01Q3935-MZF5ZM

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