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Forum Home > Help Center > Not reveived my order yet

  • Meagan

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Meagan Tomtop Rep

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#1511
  • Posted 11 months ago

Posted 11 months ago 2024-01-03#1511

Quote :Posted 8 minutes ago

Is something wrong with my order？As it has been processing for several days now .

Dear Ivens,

Could you please inform us your order number ? And then we will give you a reasonable solution.

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  • Bianka

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Bianka junior member

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#1512
  • Posted 11 months ago

Posted 11 months ago 2024-01-05#1512

Order BN23L28K5739-9QE7CN ，I didn't find it in the tracking?

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  • Meagan

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Meagan Tomtop Rep

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#1513
  • Posted 11 months ago

Posted 11 months ago 2024-01-05#1513

Quote :Posted 8 minutes ago

Order BN23L28K5739-9QE7CN ，I didn't find it in the tracking?

Hello Bianka ,

Please check updates via this link:https://t.17track.net/en#nums=1Z41505E6895444827

Here is the latest tracking information:

2024-01-04 03:32

PL, Shipper created a label, UPS has not received the package yet.

Please wait patiently. We sincerely hope that you can receive it asap.

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  • Javierbay

  • junior member

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Javierbay junior member

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#1514
  • Posted 11 months ago

Posted 11 months ago 2024-01-11#1514

Could you please check the status of this order? I haven't received any shipping information.

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  • Meagan

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Meagan Tomtop Rep

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#1515
  • Posted 11 months ago

Posted 11 months ago 2024-01-11#1515

Quote :Posted 9 minutes ago

Could you please check the status of this order? I haven't received any shipping information.

Dear Javierbay,

Could you please inform us your order number ? And then we will give you a reasonable solution.

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  • gayle

  • junior member

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gayle junior member

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#1516
  • Posted 11 months ago

Posted 11 months ago 2024-01-12#1516

Order BA24A12X0921-BU1MLV，can you cancel this order because i saw another laptop to buy on your site?

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  • Meagan

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Meagan Tomtop Rep

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#1517
  • Posted 11 months ago

Posted 11 months ago 2024-01-12#1517

Quote :Posted 6 minutes ago

Order BA24A12X0921-BU1MLV，can you cancel this order because i saw another laptop to buy on your site?

Dear gayle ,

Your order has been cancelled, and we will refund you within 3-5 working days. 

Please check your account few days later.

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  • Sthefanne

  • junior member

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Sthefanne junior member

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#1518
  • Posted 11 months ago

Posted 11 months ago 2024-01-15#1518

Cancellation of an order， I have mentioned by mistake I have placed the order that's why I like to cancel it.

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  • Meagan

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Meagan Tomtop Rep

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#1519
  • Posted 11 months ago

Posted 11 months ago 2024-01-15#1519

Quote :Posted 6 minutes ago

Cancellation of an order， I have mentioned by mistake I have placed the order that's why I like to cancel it.

Dear Sthefanne,

Could you please inform us your order number ? And then we will give you a reasonable solution.

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  • Adilson

  • junior member

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Adilson junior member

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#1520
  • Posted 11 months ago

Posted 11 months ago 2024-01-19#1520

J'ai reçu ma commande numéro BA24A10S5152-ZTP4SY et il manque le panneau nid d'abeill .

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