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Forum Home > Help Center > Not reveived my order yet

  • Meagan

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Meagan Tomtop Rep

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#1311
  • Posted a year ago

Posted a year ago 2022-11-24#1311

Quote :Posted 7 minutes ago

I would like to cancel the order BA22K23U2604-JNX9CZ.

Dear Herlon,

We've paused your order in our system.

Could you please tell us exact reason you need cancel this order ? And then we will give you a proper solution.

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  • Luchii

  • junior member

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Luchii junior member

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#1312
  • Posted a year ago

Posted a year ago 2022-12-02#1312

Sorry i ordered the wrong RC Buggy, so i cancel the order with the order number AN22L01S1830-EWDI2S.

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  • Meagan

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Meagan Tomtop Rep

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#1313
  • Posted a year ago

Posted a year ago 2022-12-02#1313

Quote :Posted 7 minutes ago

Sorry i ordered the wrong RC Buggy, so i cancel the order with the order number AN22L01S1830-EWDI2S.

Dear Luchii,

Your order has been cancelled, and we will refund you within 3-5 working days.

Please check your account few days later.

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  • Julie

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Julie junior member

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#1314
  • Posted a year ago

Posted a year ago 2022-12-06#1314

Ho ricevuto l'oscilloscopio fnirsi 1014d qualche settimana fa, purtroppo oggi non è più valido?

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  • Meagan

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Meagan Tomtop Rep

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#1315
  • Posted a year ago

Posted a year ago 2022-12-06#1315

Quote :Posted 9 minutes ago

Ho ricevuto l'oscilloscopio fnirsi 1014d qualche settimana fa, purtroppo oggi non è più valido?

Cara Giulia ,

È possibile disturbarti a fare un video dettagliato che può mostrare specificamente questo problema e inviarlo a support@tomtop.com?

E poi contatteremo il nostro tecnico e ti daremo una soluzione ragionevole.

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  • LiRui

  • junior member

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LiRui junior member

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#1316
  • Posted a year ago

Posted a year ago 2022-12-09#1316

Do you know when will you ship my package?

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  • Meagan

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Meagan Tomtop Rep

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#1317
  • Posted a year ago

Posted a year ago 2022-12-09#1317

Quote :Posted 4 minutes ago

Do you know when will you ship my package?

DearLiRui,

Could you please inform us your order number ? And then we will give you a reasonable solution.

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  • uchida

  • junior member

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uchida junior member

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#1318
  • Posted a year ago

Posted a year ago 2022-12-13#1318

AN22L01W1137-2CIFT0. it's been 6 days since it was said to be sent but the tracking is still not found .

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  • Meagan

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Meagan Tomtop Rep

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#1319
  • Posted a year ago

Posted a year ago 2022-12-13#1319

Quote :Posted 10 minutes ago

AN22L01W1137-2CIFT0. it's been 6 days since it was said to be sent but the tracking is still not found .

Hello uchida ,

Please check updates via this link:https://t.17track.net/en?v=2#nums=Q10200234525B4630

Here is the latest tracking information:

2022-12-13 00:00

Your package has arrived at our regional agency

2022-12-05 00:00

Your package has been prepared by your webmerchant. It will soon be delivered to Colis Privé.

Because the international shipping would take longer time. Please wait patiently.

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  • LiRui

  • junior member

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LiRui junior member

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#1320
  • Posted a year ago

Posted a year ago 2022-12-21#1320

I just wanna make sure how many days that will take to ship order AA22L18P2904-B2I9JN .

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