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My order didn't arrive

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  • stefano.panella.7sol

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stefano.panella.7sol junior member

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My order didn't arrive

#1
  • Posted 26 days ago
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Posted 26 days ago 2018-09-19#1

I contacted my local post office and result that my package AA18F18H3543-VAHK40 was sent to the wrong destination, causes a post office error . The prolem is that I not been informed about this. Now my package has been sent back, what can I do? Can you send to me again my order, who can I contact to more information?

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  • Meagan

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Meagan Tomtop Rep

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#2
  • Posted 26 days ago

Posted 26 days ago 2018-09-19#1

Quote :Posted 26 minutes ago

I contacted my local post office and result that my package AA18F18H3543-VAHK40 was sent to the wrong destination, causes a post office error . The prolem is that I not been informed about this. Now my package has been sent back, what can I do? Can you send to me again my order, who can I contact to more information?

Dear Customer,

Sorry for the inconvenience.


We are sincerely sorry that your order has been returned due to some unclear reasons, we would like to refund  you.

Can you accept?

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  • stefano.panella.7sol

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stefano.panella.7sol junior member

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#3
  • Posted 25 days ago

Posted 25 days ago 2018-09-19#2

Yes, it would be fine. Can I have a notice about the refound?

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Meagan Tomtop Rep

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#4
  • Posted 25 days ago

Posted 25 days ago 2018-09-20#3

Quote :Posted 11 hours ago

Yes, it would be fine. Can I have a notice about the refound?

Dear  Customer,

Your order has been cancelled, and we will refund you within 3-5 working days. Please check your account few days later.

We will refund to your payment account,you can check it then.

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