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My order didn't arrive

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  • stefano.panella.7sol

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stefano.panella.7sol junior member

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My order didn't arrive

#1
  • Posted 5 years ago
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Posted 5 years ago 2018-09-19#1

I contacted my local post office and result that my package AA18F18H3543-VAHK40 was sent to the wrong destination, causes a post office error . The prolem is that I not been informed about this. Now my package has been sent back, what can I do? Can you send to me again my order, who can I contact to more information?

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  • Meagan

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Meagan Tomtop Rep

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#2
  • Posted 5 years ago

Posted 5 years ago 2018-09-19#1

Quote :Posted 26 minutes ago

I contacted my local post office and result that my package AA18F18H3543-VAHK40 was sent to the wrong destination, causes a post office error . The prolem is that I not been informed about this. Now my package has been sent back, what can I do? Can you send to me again my order, who can I contact to more information?

Dear Customer,

Sorry for the inconvenience.


We are sincerely sorry that your order has been returned due to some unclear reasons, we would like to refund  you.

Can you accept?

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  • stefano.panella.7sol

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stefano.panella.7sol junior member

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#3
  • Posted 5 years ago

Posted 5 years ago 2018-09-19#2

Yes, it would be fine. Can I have a notice about the refound?

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  • Meagan

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#4
  • Posted 5 years ago

Posted 5 years ago 2018-09-20#3

Quote :Posted 11 hours ago

Yes, it would be fine. Can I have a notice about the refound?

Dear  Customer,

Your order has been cancelled, and we will refund you within 3-5 working days. Please check your account few days later.

We will refund to your payment account,you can check it then.

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  • PEEYUSH

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#5
  • Posted 5 years ago

Posted 5 years ago 2018-10-19#4

Dear Team,
I had ordered from your website on 24.06.2018.  The order number isAN18F24F0157-9W3LH4. Though it was supposed to get delivered within 30 days. I am yet to receive it. Please look into it asap. This was my first order through yourplatform. I hope it won't turn into a sour experience for me. 
Regards
cleardot.gif

Peeyush Raj
Contact +918087642776 

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#6
  • Posted 5 years ago

Posted 5 years ago 2018-10-19#5

Quote :Posted an hour ago

Dear Team,
I had ordered from your website on 24.06.2018.  The order number isAN18F24F0157-9W3LH4. Though it was supposed to get delivered within 30 days. I am yet to receive it. Please look into it asap. This was my first order through yourplatform. I hope it won't turn into a sour experience for me. 
Regards
cleardot.gif
Peeyush Raj
Contact +918087642776 

Dear PEEYUSH,

Can you contact the local post office with your full name and tracking number #UG813723199CN? 

Because in many cases, the parcel has already arrived, but the logistics information is delayed to update.

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