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Why MY ORDER IS NOT IN MY TOMTOP ACCOUNT.

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  • jakethe

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jakethe junior member

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Why MY ORDER IS NOT IN MY TOMTOP ACCOUNT.

#1
  • Posted 7 years ago
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Posted 7 years ago 2018-05-07#1

Why MY ORDER IS NOT IN MY TOMTOP ACCOUNT.

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  • Meagan

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Meagan Tomtop Rep

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#2
  • Posted 7 years ago

Posted 7 years ago 2018-05-07#1

Quote :Posted 38 minutes ago

Why MY ORDER IS NOT IN MY TOMTOP ACCOUNT.

Hello  friend,

There are two reasons why an order might not appear in your Order List. 

1.The payment system encountered an error when you placed the order; 

2.You placed your order as guest (without logging in to a TOMTOP account first).

If you encounter any of the above situations, don’t worry. First, make sure that you have completed your payment by checking your PayPal account for the payment information. Then contact us by providing the transaction ID, invoice ID or your PayPal email address and our customer service center will resolve the issue. 

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