Hello, I made the purchase of a product (code: AN18A11X2456-NA3R6L) in the month of January, and still did not arrive at my residence, at the post office the tracking information was "not located in the postal flow" would like a statement from the company.

Quote :Posted a day ago

Hello, I made the purchase of a product (code: AN18A11X2456-NA3R6L) in the month of January, and still did not arrive at my residence, at the post office the tracking information was "not located in the postal flow" would like a statement from the company.

Hi  Francisco,

The item has arrived in your local post office. Can you contact the local post office with your full name and tracking number #RL955553895CH? Because in many cases, the parcel has already arrived, but the logistics information is delayed to update.