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ITEM NOT RECEIVED

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  • Anonymous

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ITEM NOT RECEIVED

#1
  • Posted 6 years ago
  • Views:8205
  • Replies:6

Posted 6 years ago 2018-04-17#1

No trace of my order no. BN18C30H3901-4U27BR 
In your portal it shows item dispatched but I haven't received any SMS email whatsoever in this matter, where is my item?

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  • Meagan

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Meagan Tomtop Rep

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#2
  • Posted 6 years ago

Posted 6 years ago 2018-04-17#1

Quote :Posted 58 minutes ago

No trace of my order no. BN18C30H3901-4U27BR 
In your portal it shows item dispatched but I haven't received any SMS email whatsoever in this matter, where is my item?

Hello friend,

We could not locate information via order number you gave us. Could you please double check whether it's correct ? 

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  • Maldonado

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Maldonado junior member

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#3
  • Posted 6 years ago

Posted 6 years ago 2018-04-17#2

Hello
until now I did not send us the track, I don't know where my order.
Order number: AN18C26Q2510-VMQ3YW

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  • Meagan

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Meagan Tomtop Rep

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#4
  • Posted 6 years ago

Posted 6 years ago 2018-04-17#3

Quote :Posted 13 minutes ago

Hello
until now I did not send us the track, I don't know where my order.
Order number: AN18C26Q2510-VMQ3YW

Hi friend,

Can you contact the local post office with your full name and tracking number #UG473632450CN ? Because in many cases, the parcel has already arrived, but the logistics information is delayed to update.

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  • Dri Wilson Pullini

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Dri Wilson Pullini junior member

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#5
  • Posted 6 years ago

Posted 6 years ago 2018-04-24#4

MEU PRODUTO VOLTOU PARA A ORIGEM E NÃO TENHO NENHUMA RESPOSTA  DO SITE , O SITE NÃO ESTÁ ME DANDO NENHUMA SATISFAÇÃO

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  • Meagan

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Meagan Tomtop Rep

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#6
  • Posted 6 years ago

Posted 6 years ago 2018-04-25#5

Quote :Posted 12 hours ago

MEU PRODUTO VOLTOU PARA A ORIGEM E NÃO TENHO NENHUMA RESPOSTA  DO SITE , O SITE NÃO ESTÁ ME DANDO NENHUMA SATISFAÇÃO

Olá amigo,

Você poderia enviar um email para support@tomtop.com com o número do pedido? E então nós lhe daremos uma solução razoável.

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