Forum Home > Discussion & Sharing > 【ENDED】What Would You Want to Say to Tomtop? Tell Us and Win Prize!
  • FlyingWolf

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FlyingWolf junior member

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#11
  • Posted 3 years ago

Posted 3 years ago 2018-04-04#11

Hi TomTop Team. Im very satisfied with the shopping experience on TomTop. But It would be nice if TomTop offer a Duty Free Shipping methode for the most products from CN warehouse to EU. That would result in a lot more oders and happy EU customers. Think about it please :) Looking forward to your reply.

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  • Daniel.Roblet

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Daniel.Roblet junior member

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#12
  • Posted 3 years ago

Posted 3 years ago 2018-04-04#12

Have you inquired about the shipping costs to mauritius. Other suppliers give reasonable shipping costs.

Links to your site from Facebook and other apps do not go to the requested product  

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  • marcoclara

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marcoclara junior member

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#13
  • Posted 3 years ago

Posted 3 years ago 2018-04-04#13

Quero comprar mais, mas meus pedidos não chegaram, oque faco?

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  • jamesgennaro71

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jamesgennaro71 junior member

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#14
  • Posted 3 years ago

Posted 3 years ago 2018-04-04#14

You have some great products and you have competitive prices but I wanted to use some points to pay for the products I bought but couldn' maybe make it easier to use points still love the app

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  • jdgv

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#15
  • Posted 3 years ago

Posted 3 years ago 2018-04-04#15

I have bought four items with tomtop and the experience has been excellent. The price is great and the delivery no more than 15 days with free shipping. The products all with good quality. I had problems with the parcel tracking and after asking the customer service the problem was solved. The last product, when ordering it was not possible to specify euro socket, there was only u.s.a. type available. Despite of this fact, the worker who made the parcel took the trouble to put one euro socket adapter. As I have not a single problem with tomtop I can not tell anything about the after-sales service.

In my opinion and personal experience, the only weak point in the service is the mail traslation. When receiving the mail confirmation that the order has been accepted the letter in spanish is dreadful. Spanish is one of the most spoken languages in the world, so must be a better translator in a great country as China. Besides is always the same kind of message, only numbers or items change, so it would not be difficult to find a good translator and correct it. But this is a small defect in a very good service. I hope you will keep like this. If so, I will buy again with tomtop for sure. Congratulations.

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  • rodan77

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rodan77 junior member

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#16
  • Posted 3 years ago

Posted 3 years ago 2018-04-05#16

Hi,

I have status Gold VIP so I have some experience with shopping on TomTop.

You are in top 3 in chinese shops for me. Your offer is unbeatable very often.

Your loyalty program is the best among these top 3.

What should you improve ?

Customer service could be faster.

You should think to introduce a tariff insurance or lower the price of tax free shipment.

If this happens you will be on the top :) All the best

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  • mikko18

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mikko18 junior member

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#17
  • Posted 3 years ago

Posted 3 years ago 2018-04-05#17

Hi you are awesome shop there was  everything what people wants keep doing same 

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  • Tales Freitas

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Tales Freitas junior member

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#18
  • Posted 3 years ago

Posted 3 years ago 2018-04-05#18

More options for computer components. For example: RAM Memory, HD, SSD, Processor, motherboard...

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  • Ulf Skoog

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#19
  • Posted 3 years ago

Posted 3 years ago 2018-04-05#19

Hi! i whant to thank you, God prudukts and in time !

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  • Ulf Skoog

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Ulf Skoog junior member

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#20
  • Posted 3 years ago

Posted 3 years ago 2018-04-05#20

Hi! i whant to thank you, God prudukts and in time !

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