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Forum Home > Help Center > I did not receive my order.

I did not receive my order.

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  • Ligia Azevedo

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Ligia Azevedo junior member

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I did not receive my order.

#1
  • Posted 7 years ago
  • Views:8612
  • Replies:2

Posted 7 years ago 2018-02-21#1

Hello!!! I have not received my order yet. I have been trying to contact you for a month, but you do not return with an answer to my problem. I would like a solution. N. AP17J26S4055-ZNKAM8

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  • Meagan

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Meagan Tomtop Rep

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#2
  • Posted 7 years ago

Posted 7 years ago 2018-02-22#1

Quote :Posted 11 hours ago

Hello!!! I have not received my order yet. I have been trying to contact you for a month, but you do not return with an answer to my problem. I would like a solution. N. AP17J26S4055-ZNKAM8

Hello Ligia Azevedo,

Could you kindly contact your local post office with your full name and tracking number #RL913869695CH?  Because in many cases, the parcel has already arrived but the logistics information is delayed to update? We will follow up this matter all the time until you receive the parcel.

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  • Alexandre Junior28

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Alexandre Junior28 junior member

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#3
  • Posted 7 years ago

Posted 7 years ago 2018-02-26#2

Nº de Ordem: BN18A17L4356-9C4HQP

m.order.orderDate: 2018-01-17 12:43:56

Status do Pedido:Despachou

Nao recebi meu pedido, já estando em atraso aproximadamente 30 dias. Não consigo rastrear meu pedido e ninguém resolve nada. Preciso de ajuda.

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