Hello support !

I would like to know what is happening with this order.

It is still marked "processing" in "order status"  since last month.

Could you please tell me what to do ?

Thank you for your answer.

Best regards.

Quote :Posted 19 minutes ago

Hello support !

I would like to know what is happening with this order.

It is still marked "processing" in "order status"  since last month.

Could you please tell me what to do ?

Thank you for your answer.

Best regards.

Hello  David RICHARD,

Please check updates via this link:https://t.17track.net/en#nums=EX020444873SG

Here is the latest updates:

2018-02-09 15:51

India, DELHI, EMS SPEED POST CENTRE, Send item to customs (Inb), Air, C.E.D. New Delhi-2

2018-02-09 12:22

India, DELHI, EMS SPEED POST CENTRE, Record item customs information (Inb), Air, Retention Reason : Other

You will get the item within 5 working days, if everything goes well. Hope you can get it earlier. Thanks a lot.