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Forum Home > Help Center > Where is my order, please?

  • Meagan

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Meagan Tomtop Rep

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#21
  • Posted 6 years ago

Posted 6 years ago 2018-01-10#21

Quote :Posted 10 hours ago(Being review)

My order AN17L21S2009-X3TCER, from 2017-12-21 and paid from my account the same day. No confirmation has arrived to my e-mailaddress. In which state is my order now? (Amplifier SMSL Q5 Pro)

Bets regards

Hello Hakan,

Your order has been dispatched with tracking No.RL955412028CH, Please check updates via this link: https://t.17track.net/zh-cn?nums=RL955412028CH Here is the latest updates: 2018-01-05 12:03

SE, Delivery attempt

You will get the parcel within 1-2 working days , or you can pick it up in your local post office. Hope you can get it earlier. Any needs, please send email to support@tomtop.com. Thanks a lot.

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  • alexandrino.62

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alexandrino.62 junior member

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#22
  • Posted 6 years ago

Posted 6 years ago 2018-01-22#22

vorrei sapere quando mi verrà consegnato l'ordine che ho fatto il 07/01/2018 tastiera midi

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  • Meagan

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Meagan Tomtop Rep

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#23
  • Posted 6 years ago

Posted 6 years ago 2018-01-23#23

Quote :Posted 14 hours ago(Being review)

vorrei sapere quando mi verrà consegnato l'ordine che ho fatto il 07/01/2018 tastiera midi

Ciao alexandrino, 

Potresti mandare un'email a support@tomtop.com con il tuo numero d'ordine? E poi ti daremo una soluzione ragionevole. Molte grazie.

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  • alessandro_d

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#24
  • Posted 6 years ago

Posted 6 years ago 2018-01-24#24

Hi. Could you please let me know the status of my order? 

Order number: CA17K24D0027-CDY98U

I have placed it 2 months ago, but tracking says it didn't  arrive my country yet.

Thanks! 

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  • Meagan

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Meagan Tomtop Rep

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#25
  • Posted 6 years ago

Posted 6 years ago 2018-01-24#25

Quote :Posted 21 minutes ago

Hi. Could you please let me know the status of my order? 

Order number: CA17K24D0027-CDY98U

I have placed it 2 months ago, but tracking says it didn't  arrive my country yet.

Thanks! 

Hello alessandro_d,

Please check updates via this link: https://t.17track.net/en#nums=RL907625221CH

Here is the latest updates: 

2017-12-13 19:47

SUIÇA, Received in export unit

2017-12-13 19:47

SUIÇA, Forwarded, de País em SUIÇA para Unidade em BRASIL / BR

Could you kindly contact your local post office with your full name and tracking number ? Any updates, please send let us know. Because in many cases, the parcel has already arrived but the logistics information is delayed to update. 

We will follow up this matter all the time until you receive the parcel. Thanks.

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