I have not received my package yet. What is the situation?

Order Information:Order number: AN17K05U5757-T1NS2LParcel number: 63413680

Order date: 2017-11-05

Quote :Posted 3 hours ago

I have not received my package yet. What is the situation?

Order Information:Order number: AN17K05U5757-T1NS2LParcel number: 63413680

Order date: 2017-11-05

Tracking Number:

EX020142997SG

Hello Guadalupe,  

Would you please check updates via following link ? http://www.17track.net/en/track?nums=EX020142997SG&fc=0

Here is the latest information:

2017-11-12 11:29

SG, Depósito del cliente

2017-11-12 05:39

SG, En zona de intercambio int. hacia el país destino, previo Aduana

I've confirmed with related colleague, your package with tracking No. is in transit. As it's international shipping, the shipping time influenced by many factors, such as whether, customs. Would you please keep patience and wait 10-15 working days ? If you have not received it by then, please send email to support@tomtop.com.  Thanks a lot.