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Forum Home > Help Center > Not reveived my order yet

  • Carry

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Carry junior member

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#751
  • Posted 5 years ago

Posted 5 years ago 2019-03-12#751

Hello.I wonder where my order is. Delivery time is supposed to be 7-20 days.

Order number ：BA19A15R2130-DZ9FL7

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  • Meagan

  • Tomtop Rep

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Meagan Tomtop Rep

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#752
  • Posted 5 years ago

Posted 5 years ago 2019-03-12#752

Quote :Posted 2 minutes ago

Bonjour suite à une commande de camera pro cam wifi 4K que j'ai effectué sur votre site le 29/01/2019

J'ai toujours pas reçu mon produit merci de bien vouloir faire le nécessaire pour information cela fait le troisième mail que.

je vous envoie j'ai aucune réponse de votre part merci.

Chère neige,

Pourriez-vous s'il vous plaît envoyer un email à support@tomtop.com avec le numéro de commande?

Et ensuite nous vous donnerons une solution raisonnable.

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  • Meagan

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Meagan Tomtop Rep

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#753
  • Posted 5 years ago

Posted 5 years ago 2019-03-12#753

Quote :Posted 3 minutes ago

I order feb 4 2019 still didn't get my stuff.

Dear Debbie ,

Could you please send email to support@tomtop.com with order number ? And then we will give you a reasonable solution.

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  • Meagan

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Meagan Tomtop Rep

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#754
  • Posted 5 years ago

Posted 5 years ago 2019-03-12#754

Quote :Posted 3 minutes ago

Hello.I wonder where my order is. Delivery time is supposed to be 7-20 days.

Order number ：BA19A15R2130-DZ9FL7

Hello Carry ,

Please check updates via this link:https://t.17track.net/en#nums=LF476068057CN

Here is the latest tracking information:

2019-03-03 00:10

Airline departure

2019-02-27 00:48

Leave [Beijing Post International], the next stop [Jinghang Station 1] (transfer)

If everything goes well, you will receive the item within 15-25 working days.

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  • Sthefanne

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Sthefanne junior member

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#755
  • Posted 5 years ago

Posted 5 years ago 2019-03-13#755

Hi there I have been a tracking this order since the 2nd of March and the tracking number has not updated.

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  • janeth

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janeth junior member

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#756
  • Posted 5 years ago

Posted 5 years ago 2019-03-13#756

I haven’t received the order CA19B16X4615-259BAF, the system don’t give status.

Please give tracking information.

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  • franceschi

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franceschi junior member

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#757
  • Posted 5 years ago

Posted 5 years ago 2019-03-13#757

Still waiting for some of the items I have ordered, please advise .

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  • Meagan

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Meagan Tomtop Rep

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#758
  • Posted 5 years ago

Posted 5 years ago 2019-03-13#758

Quote :Posted 14 minutes ago

Hi there I have been a tracking this order since the 2nd of March and the tracking number has not updated.

Dear Sthefanne ,

Could you please send email to support@tomtop.com with order number ? And then we will give you a reasonable solution.

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  • Meagan

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Meagan Tomtop Rep

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#759
  • Posted 5 years ago

Posted 5 years ago 2019-03-13#759

Quote :Posted 15 minutes ago

I haven’t received the order CA19B16X4615-259BAF, the system don’t give status.

Please give tracking information.

Hello janeth ,

Please check updates via this link:https://t.17track.net/en#nums=LT333690006CN

Here is the latest tracking information:

2019-03-12 00:00

In Transit to Next Facility -> Your package is moving within the USPS network and is on track to be delivered to its final destination.

It is currently in transit to the next facility.

2019-03-11 21:29

QUEENS NY DISTRIBUTION CENTER, Departed USPS Regional Facility

If everything goes well, you will receive the item within 15-25 working days.

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  • Meagan

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Meagan Tomtop Rep

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#760
  • Posted 5 years ago

Posted 5 years ago 2019-03-13#760

Quote :Posted 13 minutes ago

Still waiting for some of the items I have ordered, please advise .

Dear franceschi ,

Could you please send email to support@tomtop.com with order number ? And then we will give you a reasonable solution.

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