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Forum Home > Help Center > Not reveived my order yet

  • Thamir

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Thamir junior member

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#201
  • Posted 6 years ago

Posted 6 years ago 2018-07-13#201

Kindly provide update with regards to order   #AA18E28M2113-QZBZUM
 delivery expectance.

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  • Allison

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Allison junior member

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#202
  • Posted 6 years ago

Posted 6 years ago 2018-07-13#202

I placed my order about 3 weeks ago, and still haven’t received it. I guess I just wanted to know why has it said dispatched for about 2 1/2 weeks and still nothing ?  

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  • Meagan

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Meagan Tomtop Rep

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#203
  • Posted 6 years ago

Posted 6 years ago 2018-07-13#203

Quote :Posted an hour ago

Kindly provide update with regards to order   #AA18E28M2113-QZBZUM
 delivery expectance.

Dear  Customer,

Can you contact the local post office with your full name and tracking number #LLAOJQ0000858020YQ ? Because in many cases, the parcel has already arrived, but the logistics information is delayed to update.

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  • Meagan

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Meagan Tomtop Rep

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#204
  • Posted 6 years ago

Posted 6 years ago 2018-07-13#204

Quote :Posted 52 minutes ago

I placed my order about 3 weeks ago, and still haven’t received it. I guess I just wanted to know why has it said dispatched for about 2 1/2 weeks and still nothing ?  

Hello friend,

Could you please send email to support@tomtop.com with order number ? And then we will give you a reasonable solution.

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  • Allison

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Allison junior member

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#205
  • Posted 6 years ago

Posted 6 years ago 2018-07-14#205

Paid the order AN18F29F1911-ZKFKLK and it is still not sent! What's the matter? Need to cancel this order? 

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  • rijbbtgpes

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rijbbtgpes junior member

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#206
  • Posted 6 years ago

Posted 6 years ago 2018-07-14#206

I dont have any trackingcode.Please send me the code to tracking my order. 

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  • Meagan

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Meagan Tomtop Rep

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#207
  • Posted 6 years ago

Posted 6 years ago 2018-07-14#207

Quote :Posted an hour ago

I dont have any trackingcode.Please send me the code to tracking my order. 

Dear  Customer,

Could you please send email to support@tomtop.com with order number ? And then we will give you a reasonable solution.

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  • Meagan

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Meagan Tomtop Rep

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#208
  • Posted 6 years ago

Posted 6 years ago 2018-07-14#208

Quote :Posted an hour ago

Paid the order AN18F29F1911-ZKFKLK and it is still not sent! What's the matter? Need to cancel this order? 

Dear Customer,

We have refunded the full amount to you, please double check it.

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  • silvanei

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silvanei junior member

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#209
  • Posted 6 years ago

Posted 6 years ago 2018-07-17#209

I can’t follow my order.My ordernumber is BA18F15J2718-73KNFC

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  • Mohau

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Mohau junior member

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#210
  • Posted 6 years ago

Posted 6 years ago 2018-07-17#210

I made the order and still have not received it. Could you tell me when I can receive my order? Order No.: AA18E20H5714-RSHIXI

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