Forum Home > Help Center > Not received my order yet
  • Meagan

  • Tomtop Rep
  • Replies:

    12650
  • Posts:

    1
  • Credits:

    25860

Meagan Tomtop Rep

  • Replies: 12650
  • Posts: 1
  • Credits: 25860
#1451
  • Posted a year ago

Posted a year ago 2023-08-31#1451

Quote :Posted 3 minutes ago

The delivery company has not delivered it as they apparently don't deliver to parcel lockers. 

DearJithesh,

Could you please inform us your order number ? And then we will give you a reasonable solution.

share to:

  • hersve

  • junior member
  • Replies:

    25
  • Posts:

    4
  • Credits:

    70

hersve junior member

  • Replies: 25
  • Posts: 4
  • Credits: 70
#1452
  • Posted a year ago

Posted a year ago 2023-09-05#1452

When is the package BN23H28T4930-WQK08X arriving?

share to:

  • Meagan

  • Tomtop Rep
  • Replies:

    12650
  • Posts:

    1
  • Credits:

    25860

Meagan Tomtop Rep

  • Replies: 12650
  • Posts: 1
  • Credits: 25860
#1453
  • Posted a year ago

Posted a year ago 2023-09-05#1453

Quote :Posted 9 minutes ago

When is the package BN23H28T4930-WQK08X arriving?

Hello hersve ,

Please check updates via this link:https://t.17track.net/en#nums=YT2324121272020995

Here is the latest tracking information:

2023-09-05 06:46

IE, International flight has arrived

2023-09-04 04:13

HK, International flight has departed

Because the international shipping would take longer time. Please wait patiently.

share to:

  • Salete

  • junior member
  • Replies:

    11
  • Posts:

    5
  • Credits:

    47

Salete junior member

  • Replies: 11
  • Posts: 5
  • Credits: 47
#1454
  • Posted a year ago

Posted a year ago 2023-09-08#1454

I have no information on the status of my order and I have not received a code for tracking the package. 

share to:

  • Meagan

  • Tomtop Rep
  • Replies:

    12650
  • Posts:

    1
  • Credits:

    25860

Meagan Tomtop Rep

  • Replies: 12650
  • Posts: 1
  • Credits: 25860
#1455
  • Posted a year ago

Posted a year ago 2023-09-08#1455

Quote :Posted 7 minutes ago

I have no information on the status of my order and I have not received a code for tracking the package.

Dear  Salete,

Could you please inform us your order number ? And then we will give you a reasonable solution.

share to:

  • Johanna

  • junior member
  • Replies:

    22
  • Posts:

    9
  • Credits:

    89

Johanna junior member

  • Replies: 22
  • Posts: 9
  • Credits: 89
#1456
  • Posted a year ago

Posted a year ago 2023-09-13#1456

I purchased a Creality Ender 3 S1 PLUS BN23C07V1705-L3JW2M. A few days ago, the bed no longer gets hot.

share to:

  • Meagan

  • Tomtop Rep
  • Replies:

    12650
  • Posts:

    1
  • Credits:

    25860

Meagan Tomtop Rep

  • Replies: 12650
  • Posts: 1
  • Credits: 25860
#1457
  • Posted a year ago

Posted a year ago 2023-09-13#1457

Quote :Posted 4 minutes ago

I purchased a Creality Ender 3 S1 PLUS BN23C07V1705-L3JW2M. A few days ago, the bed no longer gets hot.

Dear Johanna,

Is that possible to bother you taking a detailed video which can show this problem specifically and send it to support@tomtop.com? 

And then we will contact our technician and give you a reasonable solution.

share to:

  • Naun

  • junior member
  • Replies:

    29
  • Posts:

    6
  • Credits:

    88

Naun junior member

  • Replies: 29
  • Posts: 6
  • Credits: 88
#1458
  • Posted a year ago

Posted a year ago 2023-09-18#1458

Rimango in attesa di ricevere l'altro pezzo BA23H25P4906-L4I2HI.

share to:

  • Meagan

  • Tomtop Rep
  • Replies:

    12650
  • Posts:

    1
  • Credits:

    25860

Meagan Tomtop Rep

  • Replies: 12650
  • Posts: 1
  • Credits: 25860
#1459
  • Posted a year ago

Posted a year ago 2023-09-18#1459

Quote :Posted 4 minutes ago

Rimango in attesa di ricevere l'altro pezzo BA23H25P4906-L4I2HI.

Ciao Naun,

Si prega di controllare gli aggiornamenti tramite questo collegamento:https://t.17track.net/en#nums=IT2242400EF00000G

Ecco le informazioni di tracciamento più recenti:

2023-09-15 21:00

PAESI BASSI,Amsterdam, partenza dal centro di smistamento internazionale

2023-09-15 20:27

PAESI BASSI, Amsterdam, arrivo all'ufficio di cambio transito

Perché la spedizione internazionale richiederebbe più tempo. Per favore aspetta pazientemente.

share to:

  • Varis

  • junior member
  • Replies:

    11
  • Posts:

    8
  • Credits:

    62

Varis junior member

  • Replies: 11
  • Posts: 8
  • Credits: 62
#1460
  • Posted a year ago

Posted a year ago 2023-09-22#1460

I ordered a radio controlled car on your site it still has not arrived could you please help me?

share to:

Subject:

Message:(5 words at least)

Download our cool FREE App!

Enjoy App-EXCLUSIVE Deals