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Forum Home > Help Center > Not received my order yet

  • Meagan

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Meagan Tomtop Rep

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#1421
  • Posted a year ago

Posted a year ago 2023-06-30#1421

Quote :Posted 12 minutes ago

Please can you provide me an update on the order status please?

Dear Kent ,

Could you please inform us your order number ? And then we will give you a reasonable solution.

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  • wandumzi

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wandumzi junior member

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#1422
  • Posted a year ago

Posted a year ago 2023-07-04#1422

Could you please advise where order BA23F22M3814-I5AKX7 is ? I am unable to track .

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  • Meagan

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Meagan Tomtop Rep

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#1423
  • Posted a year ago

Posted a year ago 2023-07-04#1423

Quote :Posted 11 minutes ago

Could you please advise where order BA23F22M3814-I5AKX7 is ? I am unable to track .

Hello wandumzi,

Please check updates via this link:https://t.17track.net/en#nums=33XJK331027401000935104

Here is the latest tracking information:

2023-06-27 05:22

Shipping information approved by Australia Post

If everything goes well, you will receive the item within 15-25 working days.

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  • KennetsHar

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KennetsHar junior member

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#1424
  • Posted a year ago

Posted a year ago 2023-07-07#1424

I bought this product on June 19th and I still haven't received it. What is up? 

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  • Meagan

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Meagan Tomtop Rep

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#1425
  • Posted a year ago

Posted a year ago 2023-07-07#1425

Quote :Posted 3 minutes ago

I bought this product on June 19th and I still haven't received it. What is up? 

Dear KennetsHar ,

Could you please inform us your order number ? And then we will give you a reasonable solution.

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  • osephine

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osephine junior member

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#1426
  • Posted a year ago

Posted a year ago 2023-07-12#1426

I would like to cancel my order with order number: BA23G11R2254-DSNJHN，I forgot to apply a discount code before completing the order .

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  • Meagan

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Meagan Tomtop Rep

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#1427
  • Posted a year ago

Posted a year ago 2023-07-12#1427

Quote :Posted 2 minutes ago

I would like to cancel my order with order number: BA23G11R2254-DSNJHN，I forgot to apply a discount code before completing the order .

Dear osephine ,

Your order has been cancelled, and we will refund you within 3-5 working days. Please check your account few days later.

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  • Ivens

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Ivens junior member

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#1428
  • Posted a year ago

Posted a year ago 2023-07-17#1428

No.AA23G12I2627-KPEKZ8，a tutt'oggi non ho ancora ricevuto il pacco e né ho ricevuto Mail di  spedizione per taracciarlo,perchè ?

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  • Meagan

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Meagan Tomtop Rep

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#1429
  • Posted a year ago

Posted a year ago 2023-07-17#1429

Quote :Posted 3 minutes ago

No.AA23G12I2627-KPEKZ8，a tutt'oggi non ho ancora ricevuto il pacco e né ho ricevuto Mail di  spedizione per taracciarlo,perchè ?

Ciao Ivens,

Si prega di controllare gli aggiornamenti tramite questo link:https://t.17track.net/en#nums=TW632496799

Ecco le ultime informazioni di tracciamento:

2023-07-12 12:49

Torino, Dati spedizione trasmessi a GLS

Perché la spedizione internazionale richiederebbe più tempo. Si prega di attendere pazientemente.

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  • Jekey

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Jekey junior member

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#1430
  • Posted a year ago

Posted a year ago 2023-07-21#1430

You will find my order information and the Tracking number that was provided. The tracking number doesn't work.

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