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Forum Home > Help Center > Not reveived my order yet

  • Meagan

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Meagan Tomtop Rep

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#1271
  • Posted a year ago

Posted a year ago 2022-08-08#1271

Quote :Posted 11 minutes ago

I would like to cancel my order if this is still possible.

Dear keyser,

Could you please inform us your order number ? And then we will give you a reasonable solution.

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  • Luchii

  • junior member

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Luchii junior member

  • Replies: 56
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#1272
  • Posted a year ago

Posted a year ago 2022-08-12#1272

I haven't received my order BA22G24J4547-R8UW97, do you know when it will arrive ?

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  • Meagan

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Meagan Tomtop Rep

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#1273
  • Posted a year ago

Posted a year ago 2022-08-12#1273

Quote :Posted 2 minutes ago

I haven't received my order BA22G24J4547-R8UW97, do you know when it will arrive ?

Hello Luchii,

Please check updates via this link:https://t.17track.net/en#nums=SYRM125778297

Here is the latest tracking information:

2022-07-28 19:16

France, Arrived at Destination Country Airport

2022-07-27 21:19

HONG KONG, Departed HONG KONG Airport

If everything goes well, you will receive the item within 15 working days.

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  • gayle

  • junior member

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gayle junior member

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#1274
  • Posted a year ago

Posted a year ago 2022-08-18#1274

Can you please cancel my order BA22H15W4100-J45MHS ，because was placed by mistake .

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  • Meagan

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  • Credits:

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Meagan Tomtop Rep

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#1275
  • Posted a year ago

Posted a year ago 2022-08-18#1275

Quote :Posted 6 minutes ago

Can you please cancel my order BA22H15W4100-J45MHS ，because was placed by mistake .

Dear gayle,

Your order has been cancelled, and we will refund you within 3-5 working days. Please check your account few days later.

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  • Janael

  • junior member

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Janael junior member

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#1276
  • Posted a year ago

Posted a year ago 2022-08-23#1276

Order CA22H21Q4240-R9BDZ9 ,can i change the delivery address? 

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  • Meagan

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Meagan Tomtop Rep

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#1277
  • Posted a year ago

Posted a year ago 2022-08-23#1277

Quote :Posted 15 minutes ago

Order CA22H21Q4240-R9BDZ9 ,can i change the delivery address?

DearJanael,

Could you please inform us your correct order address  ? And then we will give you a reasonable solution.

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  • Niakr

  • junior member

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Niakr junior member

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#1278
  • Posted a year ago

Posted a year ago 2022-08-29#1278

I made an order and I want to cancel it, I have chosen the wrong type of shipping.

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  • Meagan

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Meagan Tomtop Rep

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#1279
  • Posted a year ago

Posted a year ago 2022-08-29#1279

Quote :Posted 7 minutes ago

I made an order and I want to cancel it, I have chosen the wrong type of shipping.

Dear Niakr,

Could you please inform us your order number ? And then we will give you a reasonable solution.

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  • keyser

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keyser

  • Replies: 70
  • Posts: 16
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#1280
  • Posted a year ago

Posted a year ago 2022-09-09#1280

AA22I08N0112-XDCNF2 I want to change shipping address，please help . 

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