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Wrong Power Adapter was includer with my orders.

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  • dale.chaney

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dale.chaney junior member

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Wrong Power Adapter was includer with my orders.

#1
  • Posted a month ago
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Posted a month ago 2019-09-15#1

My account clearly states the I pay with dollars, and that I reside in U.S. and all of my previous orders were shiipped with the appropriate US adapter

There was a choice when I ordered two items, but I did not notice it.  It would have been a nice touch if your ordering software noticed and prompted me for which power adapter, when the payment currency conflicts with shipping adapter. 

What am I to do?

I need a power cord for:

Battery ChargerSKU: L2141EU-1

MixerSKU: L3335EU

Range ExtenderSKU: C8877EU

Please advise........

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Tomtop Official Tomtop Rep

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#2
  • Posted 28 days ago

Posted 28 days ago 2019-09-17#1

Hi dear Dale,

Could I know your order number to solve the problem?

Or you can email your problem with your order number to our email support@tomtop.com, then our customer service will help solve the problem.

Hope you have a nice day.

Sincerely,

Tomtop team

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