Bom dia.

Como posso pedir reembolso ? Comprei um produto e já acabou o prazo de entrega e eu não recebi. 

Aguardo resposta.

Quote :Posted 10 hours ago

Bom dia.

Como posso pedir reembolso ? Comprei um produto e já acabou o prazo de entrega e eu não recebi.

Aguardo resposta.

Olá dindi,

Não conseguimos localizar o número da ordem aqui. Por favor envie e-mail para support@tomtop.com com o número do pedido, nós o verificaremos por você. Seguiremos esse assunto até você receber o pacote.

Order Information

Customer Name:Albuquerque Mauricio

Shipping Address:Rua Jose Guilherme Neffa 70 ap 601 Jardim Camburi,Vitoria,Espírito Santo 29092-070,Brazil,5527988660953

Shipping Method:

Order Placed Date:2017-12-01 04:14:15

Shipped Date:12/1/2017 12:55 PM

PLEASE, MY PRODUCT HAS NOT STILL HERE. WHAT TO DO ? IF IT IS NOT RESOLVED, I WOULD LIKE TO MAKE A REIMBURSEMENT OF THE PAYMENT AMOUNT.

Quote :Posted 3 hours ago

• Order Number:AN17L01D1415-5U09FG
• Order Status:Dispatched

Order Information

Customer Name:Albuquerque Mauricio

Shipping Address:Rua Jose Guilherme Neffa 70 ap 601 Jardim Camburi,Vitoria,Espírito Santo 29092-070,Brazil,5527988660953

Shipping Method:

Order Placed Date:2017-12-01 04:14:15

Shipped Date:12/1/2017 12:55 PM

PLEASE, MY PRODUCT HAS NOT STILL HERE. WHAT TO DO ? IF IT IS NOT RESOLVED, I WOULD LIKE TO MAKE A REIMBURSEMENT OF THE PAYMENT AMOUNT.

HelloMauricio,

Please check updates via this link:https://t.17track.net/en#nums=RG690513991CN

Here is the latest tracking information:

2018-02-08 08:07

CURITIBA / PR, Forwarded, de Unidade de Logística Integrada em CURITIBA / PR para Unidade em Liberado sem imposto. Entrega 40d úteis / BR

2018-01-23 09:00

CURITIBA / PR, Received by the Brazil Post

Could you kindly contact your local post office with your full name and tracking number ? Because in many cases, the parcel has already arrived but the logistics information is delayed to update. We will follow up this matter all the time until you receive the parcel. Thanks.